Patricia Luna

Patricia Luna

PROFESSIONAL SUMMARY

Administrative professional with extensive experience in customer service, office support, sales coordination, and cash handling. Skilled in scheduling, billing, and client communication (in-person, phone, and email). Detail-oriented, organized, and committed to delivering excellent service. Work authorization and Social Security available.

SKILLS

• Customer Service (in-person, phone, email)
• Cash handling & payment processing
• Invoicing & receipts issuance
• Sales closing
• Schedule management
• Microsoft Office (Word, Excel, PowerPoint)
• Administrative support
• Intermediate English
• Attention to detail

PROFESSIONAL EXPERIENCE

Sales Secretary

Cjava

January 2018 – December 2019

• Assisted customers in person, by phone, and email.
• Identified client needs and recommended appropriate courses.
• Processed enrollments and payments (cash and card).
• Managed instructor schedules.
• Organized office and external events.

Administrative Secretary

Full SAC

July 2020 – August 2022

• Customer service and sales support.
• Issued invoices, receipts, and payment letters.
• Handled cash transactions and checks.
• Closed sales and maintained financial records.

Manicure Instructor

Cherimoya

September 2022 – October 2022

• Taught acrylic, gel, polygel, and Russian manicure techniques.
• Provided hands-on training and student support.

EDUCATION

Obstetrics (Incomplete)

Universidad de San Martín de Porres

March 2013 – June 2018

Psychology (Incomplete)

Universidad de San Martín de Porres

March 2019 – June 2022

Professional Artificial Nail Artist

Mía Secret

January 2021 – July 2021

Excel Course

Instituto IDAT

January 2019 – April 2019

English as a Second Language (ESL) – Currently Enrolled

Brooklyn Adult Learning Center

January 2025 – Present

Sales Secretary

Cjava

January 2018 – December 2019

• Assisted customers in person, by phone, and email.
• Identified client needs and recommended appropriate courses.
• Processed enrollments and payments (cash and card).
• Managed instructor schedules.
• Organized office and external events.

Administrative Secretary

Full SAC

July 2020 – August 2022

• Customer service and sales support.
• Issued invoices, receipts, and payment letters.
• Handled cash transactions and checks.
• Closed sales and maintained financial records.

Manicure Instructor

Cherimoya

September 2022 – October 2022

• Taught acrylic, gel, polygel, and Russian manicure techniques.
• Provided hands-on training and student support.

EDUCATION

Obstetrics (Incomplete)

Universidad de San Martín de Porres

March 2013 – June 2018

Psychology (Incomplete)

Universidad de San Martín de Porres

March 2019 – June 2022

Professional Artificial Nail Artist

Mía Secret

January 2021 – July 2021

Excel Course

Instituto IDAT

January 2019 – April 2019

English as a Second Language (ESL) – Currently Enrolled

Brooklyn Adult Learning Center

January 2025 – Present