Zap Zilch

I am an organized person with strengths in developing brand communications and marketing strategy to facilitate awareness both online and offline.I have good team-playing abilities, target orientated and self-motivated with an enthusiasm to learn and develop further in my career.

In the workplace, I am always end-user and brand focused with a good understanding of consumer/client behavior, service offerings and product proposition to aid in overall market growth. I constantly use my initiative and I am not hesitant about taking on new responsibilities.

Delivered multichannel support (phone, email, chat, social media) with empathy and professionalism.

Experienced in CRM systems (Salesforce, Zendesk, HubSpot) and ticketing workflows.

Roles at Grand Midea Ltd, SEO Digital Support Services, and Ank-Links Courier Services included resolving customer inquiries, onboarding clients, and improving service processes to boost satisfaction and retention.

Bachelor of Arts (Honors) in Marketing – City University Birmingham, UK (2002–2006) Solid academic foundation in marketing, communications, and business strategy.

Professional Certifications (Selected Highlights):

Google Project Management (2022)

Google Data Analytics (Ongoing, 2023)

GDPR Compliance / Practitioner Certification (2024)

Meta Certified Digital Marketing Associate

TikTok Ads Academy Certification

Project Management Professional (PMP)

Memberships with the Chartered Institute of Marketing (UK) and Chartered Institute of Management (UK)