PARAPROFESSIONAL – ESS at PLAINFIELD SCHOOL DISTRICT (2024-01 – Present)
- Assisting with instruction, helping teachers deliver lessons, leading small groups or individual instruction, and reviewing classwork.
- Classroom support, organizing the classroom and materials, monitoring student behavior, and ensuring a positive learning environment.
- Student support, working with individual students or small groups to reinforce learning and assist with assignments.
- Supervising students in class, between classes, and during lunch and recess.
Patient sERVICE Representative at SUMMIT Health (2023-01 – 2023-08)
- Collected outstanding medical bills, printed and reviewed account information with patients
- Verified and updated demographic, insurance, and other patient information
- Coordinated the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests and other related duties
- Scheduled appointments for office visits and testing
- Provided patient education regarding questions asked about scheduling, lab results, forms, etc.
- Transferred patients via wheelchair to different offices on the campus
- Experienced in using various office equipment, such as copy machine, fax machine, telephone and scanner
Clinical Administrative Coordinator – Prior Authorizations at UHG (2022-01 – 2022-10)
- High volume of inbound / outbound calls to insurance companies to review status checks for prior authorizations
- Completed forms for prior authorizations and processed via fax or internet
- Uploaded / scanned documents and test results
- Problem solved in an extremely busy environment
- Provided excellent customer service
- Identified issues and communicated solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Asked appropriate questions and listened actively while documenting required information in many systems
- Attended team meetings and classes to further my knowledge about the company
Patient Access Representative at Atlantic Health – Overlook Hospital (2021-08 – 2021-11)
- Verified and updated demographic, insurance, and other patient information
- Coordinated the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties
- Responsible for providing the highest level of patient/customer satisfaction
- Escalated issues to team lead when appropriate
- Participated in training and self-development opportunities when appropriate
- Experience using various office equipment, such as copy machine, fax machine, telephone and scanner
OFFICE MANAGER – Executive Assistant at DIGITAL AGE TECHNOLOGY LLC. (2010-01 – 2021-10)
- Trained new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
- Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Partnered with others to resolve escalated issues and provided customer service to clients and efficiently addressed customer concerns
- Responded to customer queries in a timely and accurate way, via phone and email
- Managed all back-office processes and procedures
- Established and maintained vendor relationships
- Ordered supplies and equipment
- Managed all invoices, payments and schedule sub-contractors
- Scheduled customer meetings and consultations
- Processed expense reports and reserved travel arrangements
- Basic duties included typing, copying, faxing and archiving of document
Business service supervisor at ST. VINCENT'S SERVICES – OUTPATIENT TREATMENT PROGRAM (2009-01 – 2011-10)
- Administrative reporting for all clients
- Audit charts for New York State inspections
- Reporting on all census daily, quarterly reports and year end
- Charted all admissions and discharges and client medical billing with Medicaid
- Data entry of all completion letters, entered/updated clients charts into Oasas and Stars Programs
- Processed time cards, payroll and petty cash
- Tracked attendance and vacation time cards
- Processed accounts payable and receivable residency coordinator at RICHMOND UNIVERSITY MEDICAL CENTER (2005-01 – 2007-11)
- Assisted and supported the Residency Program Director, Medical Residents and Specialty Fellows
- Coordinated all recruiting, interviews, contracts, new hire packages, scheduled employee health appointments
- Sent out and tracked evaluations for all rotations, attending, clinic, nursing and interns
- Filing of all evaluations folders for ABIM meetings monthly
- Ordered diplomas, stationery and forms
- Organized orientation, graduation ceremony and exit interviews
- Letters of recommendation confirmed training, embassy letter, completion of training, electives and confirm salary
- Processed paperwork for visa sponsorships, procedure logs and outside electives
- Filed all forms with Human Resources for new hires, promotions and terminations executive assistant – telecom investment banking at ING BARINGS/ABN AMRO (2000-01 – 2002-11)
- Assisted two Managing Directors and four Vice Presidents
- Organized travel arrangements, luncheons and dinners for department and clients
- Prepared expense reports and check requests
- Ordered supplies, updated client contacts, maintained files and documents
- Heavy phone coverage
- Ordered supplies, forms and stationery
- Basic duties included typing, copying, faxing and archiving of documents exEcutive assistant – telecom investment banking at PRUDENTIAL SECURITIES (1998-01 – 2000-12)
- Personal Assistant to the Head of Gaming and Assisted seven Vice Presidents
- Coordinated and updated travel arrangements, meeting schedules, expense reports and client contacts
- Ordered office supplies, copying, filing, updating and archiving of documents
- Typing confidential documents
- Organizing of client dinners and travel arrangements administrative assistant – human resources at AMBAC ASSURANCE CORP. (1995-08 – 1998-01)
- Responsibilities included all accounts payable requests and files
- Assisted on departmental projects
- Maintained employee relations for the department with all employees
- Processed 401 (k) loan forms, medical and dental enrollments, matching gifts
- New and terminated employee's information database
- Health club reimbursement
- Covered reception area when needed
- Provided administrative support in various departments
