Entrepreneur/Business Owner - Real Estate Investment & Property Management at SHORE ACRES PROPERTIES LLC (2024-06 – Present)
- Managing end-to-end multi-family property renovation projects, overseeing planning, execution and regulatory approval, achieving 30% savings in capital expenditure budget.
- Established and maintained administrative, marketing and tenant management processes, ensuring effective stakeholder communication and operational efficiency.
Senior IT Business Systems Analyst - Corporate IT Utility Operations, Solutions Delivery at LEE COUNTY ELECTRIC COOPERATIVE (2021-11 – 2024-05)
- Led enterprise-wide digital transformation initiatives, aligning utility and IT operations for improved efficiency and stakeholder satisfaction. Key project wins included integrating a digital marketing communications platform, redesigning a customer-facing electric services web portal, and conversion to deployment of a new SaaS-based fleet management system.
- Conducted comprehensive assessment and evaluation of IT Help Desk operations, identified critical-path inefficiencies, formulated action plans for system modernization and process optimization.
- Partnered with senior leadership, product owners and end users to reconfigure company's incident management software, prioritizing early-stage issue identification and problem definition; collaboration drove measurable improvements in departmental KPIs and customer satisfaction metrics.
- Architected and configured Azure DevOps to standardize agile workflows, enhancing team collaboration and reducing development timelines by 20%.
- Facilitated requirements elicitation workshops with business stakeholders and vendors, documenting business and functional requirements. Guided Rapid Application Development (RAD) sessions, overseeing the design of technical specifications, interactive UI/UX prototypes, and sophisticated data processing logic.
- Developed system testing protocols, SOPs, and onboarding materials reducing training time by 30% across the IT Ops team.
Day Trader at SELF-EMPLOYED (2021-05 – 2021-10)
- Produced in-depth market research and financial analysis to aid decision-making and trade evaluation.
IT Business Analyst, Consultant - Evernorth Health Services, IT Project Management Office at CONEXESS GROUP (2020-11 – 2021-04)
- Led the design and technical documentation for a new fertility suite of benefits, managing requirements elicitation and systems analysis for all project deliverables. (Evernorth Family Path)
Business Analyst, Consultant - Workforce Development & Vocational Rehabilitation at GEOGRAPHIC SOLUTIONS (2019-07 – 2020-07)
- Customized and implemented a vocational rehabilitation module within an existing Workforce Development system, helping secure and sustain a $14M+ multi-year contract with state of North Carolina's Division of Vocational Rehabilitation Services. Highlights included program administration, Joint Application Design (JAD), case registration, case management, application redesign and system configuration.
Day Trader at SELF-EMPLOYED (2018-12 – 2019-06)
- Initiated comprehensive market and technical analysis to leverage investment strategies, and manage a varied portfolio of stocks, bonds, and fixed-income securities.
Senior Healthcare Analyst, Consultant - Centers for Medicare & Medicaid Services at CNSI (2017-11 – 2018-11)
- Coordinated the modernization and migration of the CMS Next Generation Encounter Data Processing System (EDPS NextGen) from legacy infrastructure to AWS, optimizing the adjudication of 1M+ Medicare Advantage Part C claims daily.
- Supervised Business Analysts, integrated Test Team (3 Members). Interacted with Senior Director Federal Program Management (IT/System Development), Senior Director Federal Program Management Office (Business/Program development) & legacy production support team on daily basis, Federal Government Customer Teams, CMS Director, Managers and Analysts.
- Partnered with IT Development Team (Managers, Developers, Architect, Configuration & ETL, Database, Cloud System Engineer, Network Engineer & Systems Administrator), Quality Assurance Team (QA Manager, Technical Writers & Project Coordinator) and System Testing & Compliance Teams.
- Gathered, analyzed & defined business requirements for new system (EDPS NextGen) - 200+ page BRD and FRD documents; performed GAP analysis between legacy and new system requirements; document & managed Requirements Traceability Matrix (RTM).
- Undertook comprehensive analysis, created and validated test plans, systematically documented 100+ test cases while summarizing results for CMS senior management.
- Developed testing strategy and framework, identified 40+ system risks and presented results to Senior Program Management. Defined new Change Management workflows and procedures.
- 2018 Winner of Federal Health IT Innovation Award
Senior IT Business Systems Analyst, Consultant - Corporate IT Operations and Reporting at SUPERIOR VISION SERVICES (2016-01 – 2017-07)
- Established operational and functional baselines for Vision Insurance Benefit Plans and Services corporate reporting initiatives, achieving a 50% improvement in timely reporting and 40% reduction in customer complaints.
- Collaborated with internal executive leadership and corporate departments, IT/EDI development teams, finance, accounting, billing, claims operations, reporting, administrative services, customer support, and major health plan customers, e.g., Cigna, UnitedHealthcare and Aetna.
- Automated the Administrative Services Billing & Invoice Processing System, partnering with corporate finance to capture $1M+ additional revenue.
Senior Business Systems Analyst, Consultant - WellCare Health Plans (Centene) at CIBER GLOBEL (2015-06 – 2015-12)
- Advocated Managed Care Organization government-sponsored Medicare & Medicaid health plan program initiatives for Iowa Department of Human Services.
- Executed project management tasks, analyzed company operations and program/vendor systems functionality (pharmacy, benefit enrollment and maintenance, web portal, professional healthcare claims and administration, care coordination, EDI 834, 837P).
- Performed GAP analysis, requirements elicitation and documentation using Agile Scrum methodology.
Policy Analyst, Consultant - Centers for Medicare & Medicaid Services at MIDTOWN GROUP (2014-10 – 2015-05)
- Researched proposed rule changes to Medicare Shared Savings Program and drafted policy guidance for Accountable Care Organizations.
Senior IT Business Systems Analyst, Consultant - Lockheed Martin, IS&GS-Civil at VISION TECHNOLOGY SERVICES (2012-06 – 2014-09)
- Communicated analytical, technical, and project collaboration supporting the Social Security Administration (SSA) Office of Earnings, Enumeration and Administrative Systems in the modernization of mission-critical federal government systems.
- Played a pivotal role in leading a multi-year, $1M+ strategic federal government initiative to re-design, develop and implement a new web-based Earnings Case Management Reconciliation System, directly impacting Social Security retirement benefit determinations.
- System designed to reconcile employer-reported employee wage data (IRS W2/W3) between SSA and Internal Revenue Service (IRS).
Business Analyst, Consultant at CENTERS for MEDICARE & MEDICAID SERVICES (2012-01 – 2012-05)
- Completed analysis and research of Patient Protection & Affordable Care Act of 2010, Final Rule Provisions for Accountable Care Organizations (ACOs) under Medicare Shared Savings Program.
Healthcare Data Analyst, Consultant - Centers for Medicare & Medicaid Services at GENERAL DYNAMICS INFORMATION TECHNOLOGY (2010-10 – 2011-12)
- Engineered automated business solutions for the Medicare Prescription Drug Data Processing System, reducing claims processing time by 60 hours per month while improving data accuracy.
Business Analyst, Consultant at VALUE OPTIONS (2009-12 – 2010-09)
- Supervised systems analysis and translation of requirements into technical specifications, ensuring accurate EDI 834/837P transaction processing and reducing defect rates in system testing.
IT Business Systems Analyst, Consultant at CAREFIRST BLUECROSS BLUESHIELD OF MARYLAND (2008-10 – 2009-11)
- Transformed CareFirst pharmacy claims payment function by implementing a systematic validation of health plan
