Patrick Geeslin
Enterprise server administrator
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About
Results-driven professional with over 15 years of experience in IT and customer service management. Proven track record in leading teams, optimizing processes, and enhancing service delivery. Skilled in server administration, enterprise storage, and client support with a strong commitment to continuous improvement and customer satisfaction.
Experience
Onsite Support Engineer II - Layercake Technologies
(2026-04)
- Resolve user issues with Applications and equipment.
- Manage users in Microsoft Intune, Entra, O365 Admin Center
- Review processes and policies for improvements and efficiency.
- Identified support gaps and developed plans to resolve them.
- Log all incoming and outgoing correspondence.
- Assisted teammates with difficult issues.
Enterprise Server Administrator - OMES (Office of Management and Enterprise Services), State of Oklahoma
(2020-01 - 2025-09)
- Manage thousands of state-owned servers and Virtual Machines.
- Address server issues to ensure service continuity.
- Handle escalations, assist with resolutions, and document gaps.
- Build server environments for State agency applications and web services.
- Coach State employees on security best practices.
Enterprise Manager / Supervisor - Dell EMC
(2014-05 - 2019-12)
- Managed 15-30 agents, ensuring timely resolution of customer issues.
- Reviewed processes and policies for improvements and efficiency.
- Identified support gaps and developed plans to resolve them.
- Managed customer escalations for quick resolution.
- Facilitated better support across all technologies and devices by bridging gaps between LOBs.
- Coached agents to improve through repetition and training.
Sr. Analyst, Enterprise Storage / Team Lead - Dell EMC
(2011-08 - 2014-05)
- Diagnosed issues, troubleshot problems, and dispatched parts accordingly.
- Took on advanced storage roles for more experience.
- Assisted with complex issues across all LOBs.
Client ProSupport Sr. Analyst - Dell EMC
(2009-08 - 2011-08)
- Supported Windows OS.
- Ensured resolution of customer issues.
- Logged all incoming and outgoing correspondence.
- Assisted teammates with difficult issues.
