Patrick McIntyre

Adaptable professional with extensive experience in customer service, sales, and delivery roles across multiple industries. Demonstrated success in resolving customer issues, upselling products, and maintaining accurate records. Recognized for exceptional service, earning over 1,000 five-star reviews as a rideshare driver. Skilled in teamwork, process improvement, and efficient operations.

Delivery Expert - Friends First, LLC - Hot Springs, AR

(2024-05)

• Ensured timely and accurate delivery of pizza orders to customers, achieving a 98% on-time delivery rate
• Maintained a clean and safe vehicle by adhering to traffic laws and company policies, reducing incidents
• Processed cash and credit card transactions accurately, minimizing errors and discrepancies
• Provided excellent customer service by addressing concerns and resolving issues promptly, increasing repeat business
• Assisted in-store during non-delivery hours with food preparation and cleaning tasks, supporting team efficiency
• Collaborated with team members to ensure efficient operations during peak hours, improving order turnaround time

Medicare Sales Representative - Everise - Plantation, FL

(2024-09 - 2024-10)

• Received incoming calls to offer Medicaid insurance plans tailored to consumers' specific needs, increasing enrollments
• Maintained accurate customer records through efficient data entry, ensuring compliance and data integrity
• Utilized upselling techniques to promote products and meet performance metrics, consistently exceeding sales targets
• Resolved customer inquiries and issues promptly and professionally, improving customer satisfaction scores
• Collaborated with team to improve processes and identify opportunities, streamlining workflow

Uber Rideshare Driver - self employed - Hot Springs, AR

(2023-02 - 2024-08)

• Provided exceptional service, earning over one thousand 5-star customer reviews
• Transported passengers safely and efficiently, leveraging strong navigation and customer service skills
• Ensured a clean vehicle and adapted to special needs, maintaining high satisfaction ratings
• Stayed updated on industry trends to enhance service quality and passenger experience

DoorDash Delivery Driver - Self-employed - Hot Springs, AR

(2023-01 - 2024-08)

• Delivered food orders promptly while ensuring customer satisfaction and order accuracy, achieving high delivery ratings
• Managed vehicle maintenance for safe and reliable transportation, reducing downtime

Appointment Setter - WinTek USA - Royal, AR

(2023-02 - 2023-05)

• Made outbound calls to schedule appointments for sales team, increasing lead generation
• Maintained customer interaction records and met targets, supporting sales pipeline growth

Cashier/Sales Associate - EZ-mart - Hot Springs, AR

(2022-12 - 2023-01)

• Provided friendly service, operated cash register, and handled returns/exchanges, ensuring customer satisfaction
• Stocked shelves, cleaned areas, checked in deliveries, and completed merchandising tasks to maintain store standards

Inbound Medicare Sales Representative - Medicare Enroll - Hot Springs, AR

(2021-08 - 2022-07)

• Utilized active listening, sales skills, and product knowledge to guide callers, increasing enrollment rates
• Followed compliance guidelines and maintained attendance, ensuring regulatory adherence

Deco Operator - Berry Global - Hot Springs, AR

(2014-09 - 2021-08)

• Operated plastic jar and lid labeling machines, ensuring quality and safety standards were met
• Performed machine calibration, adjustments, and inspections, reducing downtime and defects
• Worked as setup tech, installing injection molds and troubleshooting electrical issues to maintain production flow

Customer Service Representative - STARTEK - Hot Springs National Park, AR

(2010-05 - 2014-03)

• Handled inbound calls, answering product/account inquiries and providing technical support, achieving high resolution rates
• Performed account maintenance and met quality assurance metrics, ensuring customer satisfaction

Game Room Housekeeping - Oaklawn Jockey Club - Hot Springs, AR

(2008-01 - 2010-05)

• Maintained cleanliness of gaming areas, machines, carpets, and trash removal, enhancing guest experience

Data Entry - Manpower Staffing - Hot Springs, AR

(2006-11 - 2007-04)

• Performed data processing tasks, including document classification and transmission, ensuring data accuracy

Customer Service Representative - Alltel Wireless - Little Rock, AR

(2001-07 - 2002-03)

• Responded to customer inquiries, providing timely and accurate information
• Educated customers on products/services, increasing product adoption
• Handled service requests, resolving issues efficiently

Customer Service Representative - Cingular Wireless - Little Rock, AR

(2000-09 - 2001-07)

• Responded to customer inquiries
• Educated on products/services
• Handled service requests

Senior Airman - United States Air Force - United States

(1982-11 - 1986-07)

• Collected, transcribed, translated, and analyzed intelligence communications
• Developed techniques to locate and exploit targets of interest
• Provided indications and warnings of adversarial intentions
• Applied analytic methods to synthesize data from multiple sources

High school or equivalent - Arkansas High School (1979-11 - 1980-05)