Delivery Expert - Friends First, LLC - Hot Springs, AR
(2024-05)
- Ensured timely and accurate delivery of pizza orders to customers, achieving a 98% on-time delivery rate
- Maintained a clean and safe vehicle by adhering to traffic laws and company policies, reducing incidents
- Processed cash and credit card transactions accurately, minimizing errors and discrepancies
- Provided excellent customer service by addressing concerns and resolving issues promptly, increasing repeat business
- Assisted in-store during non-delivery hours with food preparation and cleaning tasks, supporting team efficiency
- Collaborated with team members to ensure efficient operations during peak hours, improving order turnaround time
Medicare Sales Representative - Everise - Plantation, FL
(2024-09 - 2024-10)
- Received incoming calls to offer Medicaid insurance plans tailored to consumers' specific needs, increasing enrollments
- Maintained accurate customer records through efficient data entry, ensuring compliance and data integrity
- Utilized upselling techniques to promote products and meet performance metrics, consistently exceeding sales targets
- Resolved customer inquiries and issues promptly and professionally, improving customer satisfaction scores
- Collaborated with team to improve processes and identify opportunities, streamlining workflow
Uber Rideshare Driver - self employed - Hot Springs, AR
(2023-02 - 2024-08)
- Provided exceptional service, earning over one thousand 5-star customer reviews
- Transported passengers safely and efficiently, leveraging strong navigation and customer service skills
- Ensured a clean vehicle and adapted to special needs, maintaining high satisfaction ratings
- Stayed updated on industry trends to enhance service quality and passenger experience
DoorDash Delivery Driver - Self-employed - Hot Springs, AR
(2023-01 - 2024-08)
- Delivered food orders promptly while ensuring customer satisfaction and order accuracy, achieving high delivery ratings
- Managed vehicle maintenance for safe and reliable transportation, reducing downtime
Appointment Setter - WinTek USA - Royal, AR
(2023-02 - 2023-05)
- Made outbound calls to schedule appointments for sales team, increasing lead generation
- Maintained customer interaction records and met targets, supporting sales pipeline growth
Cashier/Sales Associate - EZ-mart - Hot Springs, AR
(2022-12 - 2023-01)
- Provided friendly service, operated cash register, and handled returns/exchanges, ensuring customer satisfaction
- Stocked shelves, cleaned areas, checked in deliveries, and completed merchandising tasks to maintain store standards
Inbound Medicare Sales Representative - Medicare Enroll - Hot Springs, AR
(2021-08 - 2022-07)
- Utilized active listening, sales skills, and product knowledge to guide callers, increasing enrollment rates
- Followed compliance guidelines and maintained attendance, ensuring regulatory adherence
Deco Operator - Berry Global - Hot Springs, AR
(2014-09 - 2021-08)
- Operated plastic jar and lid labeling machines, ensuring quality and safety standards were met
- Performed machine calibration, adjustments, and inspections, reducing downtime and defects
- Worked as setup tech, installing injection molds and troubleshooting electrical issues to maintain production flow
Customer Service Representative - STARTEK - Hot Springs National Park, AR
(2010-05 - 2014-03)
- Handled inbound calls, answering product/account inquiries and providing technical support, achieving high resolution rates
- Performed account maintenance and met quality assurance metrics, ensuring customer satisfaction
Game Room Housekeeping - Oaklawn Jockey Club - Hot Springs, AR
(2008-01 - 2010-05)
- Maintained cleanliness of gaming areas, machines, carpets, and trash removal, enhancing guest experience
Data Entry - Manpower Staffing - Hot Springs, AR
(2006-11 - 2007-04)
- Performed data processing tasks, including document classification and transmission, ensuring data accuracy
Customer Service Representative - Alltel Wireless - Little Rock, AR
(2001-07 - 2002-03)
- Responded to customer inquiries, providing timely and accurate information
- Educated customers on products/services, increasing product adoption
- Handled service requests, resolving issues efficiently
Customer Service Representative - Cingular Wireless - Little Rock, AR
(2000-09 - 2001-07)
- Responded to customer inquiries
- Educated on products/services
- Handled service requests
Senior Airman - United States Air Force - United States
(1982-11 - 1986-07)
- Collected, transcribed, translated, and analyzed intelligence communications
- Developed techniques to locate and exploit targets of interest
- Provided indications and warnings of adversarial intentions
- Applied analytic methods to synthesize data from multiple sources
