Patsy Perez

Customer focused professional with 8+ years of experience in customer service, leadership, scheduling, and client relations. Skilled in managing appointments, handling phone and in-person inquiries, processing transactions, and creating positive guest experiences in fast-paced environments.

Background includes salon services, retail management, and pharmacy operations, with strong organizational skills, attention to detail, and the ability to build lasting client relationships.

Hair Stylist/Receptionist - Life Time - Chicago, IL

(2026-06)

• Greeted members and guests, providing exceptional customer service in a luxury spa and salon environment.
• Scheduled and managed appointments for hairstylists, massage therapists, and estheticians using salon booking software.
• Answered phone calls, responded to inquiries, and assisted clients with service recommendations.
• Processed payments, retail purchases, and membership-related transactions.
• Maintained a clean, organized, and welcoming reception area.
• Assisted with retail sales by educating guests on professional hair and skincare products.
• Coordinated communication between service providers and clients to ensure smooth daily operations.
• Supported client retention through appointment confirmations, follow-up calls, and rebooking services.

Desk Assistant and Hairstylist - Gordon Salon - Chicago, IL

(2024-08 - 2026-05)

• Scheduled and managed appointments for hairstylists, massage therapists, and estheticians using salon booking software.
• Answered phone calls, responded to inquiries, and assisted clients with service recommendations.
• Processed payments, retail purchases, and membership-related transactions.
• Maintained a clean, organized, and welcoming reception area.
• Assisted stylists with shampooing, blow-drying, and client preparation
• Maintained a clean, organized, and professional salon environment
• Provided strong guest care and ensured a positive client experience
• Supported daily salon operations in a fast-paced setting
• Performed client consultations to understand hair goals and preferences
• Delivered styling and personalized hair services
• Built and maintained client relationships and encouraged repeat bookings
• Managed time effectively to stay on schedule with appointments

Amazon Flex Driver - Amazon Flex - Chicago, IL

(2022-08 - 2025-01)

• Loading items and/or packages from Amazon's warehouse or production environment
• Ensuring that items are delivered to the various locations of Amazon customers in a safe and timely manner
• Reviewing orders before and after they are delivered to ensure they are complete, charges are correct, and the customer is satisfied
• guidelines, and/or regulations and ensuring that a safe driving record is maintained
• Strictly adhering to assigned routes and following time schedules

Shift Lead/Pharmacy Technician - Walgreens

(2019-09 - 2024-06)

• Provided exceptional customer service in both retail and pharmacy settings while maintaining a fast-paced work environment.
• Assisted customers with purchases, prescription pickups, and general inquiries while ensuring a positive experience.
• Processed transactions, handled cash management, and completed opening and closing procedures.
• Supported pharmacy operations through prescription data entry, insurance processing, medication preparation, and maintaining accurate records.
• Maintained confidentiality of sensitive customer and patient information in compliance with company policies and HIPAA regulations.
• Assisted with inventory management, merchandising, stock replenishment, and organization of pharmacy and retail supplies.
• Trained and supported new team members on operational procedures, customer service standards, and company policies.
• Collaborated with pharmacists, management, and team members to ensure efficient daily operations and achievement of business goals.
• Demonstrated strong attention to detail, multitasking abilities, and organizational skills while working in high-volume environments.

Hair Stylist Assistant/Receptionist - Lavender Park Salon - Chicago, IL

(2023-04 - 2023-08)

• Greeted clients and checked them in
• Scheduled appointments and managed the front desk
• Processed payments and handled transactions
• Assisted stylists with shampooing and blow-drying
• Maintained cleanliness and organization of the salon
• Supported daily salon operations
• Helped create a positive client experience

Cosmetology (Trade school) - Cosmetology - Tricoci University of Beauty Culture-Chicago (2022-01 - 2023-06)

Upper secondary education - Northeastern Illinois University (2019-02 - 2020-06)