James Hughes
Dynamic and resourceful IT professional with over 10 years of experience in software-hardware support
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About
Dynamic and resourceful IT professional with over 10 years of experience in software-hardware support. Network administration, and technical troubleshooting. Skilled in providing exceptional customer service, resolving issues both in-person, over the phone, and via email.
Adept at supporting LAN/WAN infrastructures, and providing help desk support and training. Strong sales background with experience in POS systems, resolving issues quickly and efficiently. Tow motor and forklift certified with a proven track record of adapting to various roles and environments
Experience
Driver at Uber Lift and Amazon Flex (2023-11 – Present)
- Provide safe, reliable, and timely transportation services to passengers throughout the Tampa area.
- Deliver packages for Amazon Flex to customers.
- Maintain excellent customer service by ensuring a comfortable, efficient, and pleasant experience.
- Adapt schedules to meet demand during peak hours and weekends, ensuring maximum efficiency.
- Manage financial transactions via the Uber platform, ensuring accuracy and transparency.
USPS Mail Handler at United States Postal Service (2020-11 – 2024-03)
- Processed, sorted, and prepared mail/packages for delivery according to postal regulations.
- Assisted mail carriers and addressed customer inquiries related to mail/package delivery.
- Utilized postal equipment to weigh and measure mail, ensuring proper postage and delivery.
- Collaborated with team members to meet delivery deadlines and improve operational efficiency.
IT Technician (Temporary Position) at Boss Hardt Realty (2019-06 – 2020-09)
- Provided IT help desk support for software/hardware issues and system malfunctions.
- Installed and configured new hardware and software, including setting up workstations and printers.
- Maintained LAN/WAN connections, including troubleshooting network-related issues.
- Supported and resolved problems related to telecom systems and audio/visual setups for meetings.
- Managed system backups and user training to ensure smooth IT operations.
Network Technician (Temporary Position) at University of Florida, UF Health IT - HealthNet (2016-04 – 2019-05)
- Tested and verified network configurations for UF Health and Shand's locations.
- Provided technical support and troubleshooting for network equipment (switches, routers, patch panels).
- Developed and maintained documentation for network configurations and troubleshooting procedures.
- Assisted with server room testing and ensured compliance with system protocols.
Network Technician at Complete Network Solutions, Inc. (2013-03 – 2016-04)
- Installed and tested networking equipment (switches, routers) in a healthcare environment.
- Documented project details, including timesheets, tasks, and incident reports.
- Supported technicians and assisted with network equipment maintenance and troubleshooting.
Education
Computer Science – Hillsborough Community College (2005-01 – 2007-12)
High School Diploma – Gaither High School (2001-01 – 2005-12)
