Paul Conley

I am looking for a internship and/or entry level position to give me the experience of a software developer/engineer or back end developer to give me a better idea of how to program and work with others in a work environment. I am open to new experiences and have alot of fun learning something new and meeting new people as well.

St.Ann’s Community at Portland Ave. – Home for the Elderly - Rochester, NY

Service Desk Technician August 2021-Present

• Problem solves to determine most efficient 1st call resolution.
• Configures various devices and does maintenance for phones, software and hardware issues. 
• Creates documentation for processes when assisting for self and co-worker review. 
• Uses ticket system and IM to communicate with team members and organize tasks for tickets and projects.
• Creates phone paths for residents to contact in or out of country lines.

• Worked with MS Excel that connected to the proprietary payroll database and input information. 
• Communicated with team to distribute tasks and share techniques to enter data in a timely manner. 

OIT Senior Lab Assistant/iCardinal January 2018 – May 2021

• Selected for specialized Apple device training to be able to provide roaming support throughout the campus.
• Responsible for training all work study employees on department processes, protocols, and service standards.

St. John Fisher College – Rochester, NY

Bachelor of Science; Computer Science May 2021

Minor: Information Technology Final GPA: 3.1