Paul Conley
Aspiring Programmer
Talent
Rochester, City of Rochester, MonroeMember since January 29, 2023
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About
I am looking for a internship and/or entry level position to give me the experience of a software developer/engineer or back end developer to give me a better idea of how to program and work with others in a work environment. I am open to new experiences and have alot of fun learning something new and meeting new people as well.
Experience
St.Ann’s Community at Portland Ave. – Home for the Elderly - Rochester, NY
Service Desk Technician August 2021-Present
- Problem solves to determine most efficient 1st call resolution.
- Configures various devices and does maintenance for phones, software and hardware issues.
- Creates documentation for processes when assisting for self and co-worker review.
- Uses ticket system and IM to communicate with team members and organize tasks for tickets and projects.
- Creates phone paths for residents to contact in or out of country lines.
- Worked with MS Excel that connected to the proprietary payroll database and input information.
- Communicated with team to distribute tasks and share techniques to enter data in a timely manner.
OIT Senior Lab Assistant/iCardinal January 2018 – May 2021
- Selected for specialized Apple device training to be able to provide roaming support throughout the campus.
- Responsible for training all work study employees on department processes, protocols, and service standards.
Education
St. John Fisher College – Rochester, NY
Bachelor of Science; Computer Science May 2021
Minor: Information Technology Final GPA: 3.1
