Pauline de Leon

Recruiting and HR professional with 7+ years of experience supporting high-volume hiring, onboarding, employee relations, and customer service in fast-paced environments. Skilled in coordinating interviews, screening candidates, completing I-9 verification, maintaining HR records, and partnering with hiring managers to fill positions efficiently. Known for delivering an exceptional candidate experience, staying organized under pressure, and building strong relationships with employees and stakeholders.

HR Coordinator at SSP America – SeaTac Airport (2023-07 – 2025-06)

Coordinated onboarding for new hires in a high-volume airport environment.

• Screened resumes to assess candidate qualifications, matching skills and experience to job requirements before scheduling interviews.
• Screened candidates through resume reviews and initial phone interviews to identify the best fit for open positions.
• Scheduled interviews and partnered with hiring managers to support staffing needs.
• Processed I-9 employment verification and maintained compliant employee records.
• Responded to candidate and employee inquiries while providing excellent customer service.
• Maintained confidential HR documentation and ensured data accuracy.

Shared Services Specialist at SSP America – SeaTac Airport (2018-05 – 2023-06)

Supported HR and operational teams in a fast-paced environment.

• Resolved employee concerns and provided outstanding customer service.
• Managed schedules, documentation, and administrative tasks.
• Trained new employees and promoted company service standards.

In-Home Daycare Owner at Self-Employed (2022-01 – 2022-12)

• Managed client communications, scheduling, and daily operations.
• Built trusted relationships through professionalism and reliability.

Customer Service Representative at Port Jobs (2016-07 – 2018-05)

• Assisted job seekers through hiring and application processes.
• Provided bilingual support and maintained accurate records.
• Represented the organization at airport hiring events.

– Highline College – Airport University (2018)

BS in Information Technology (Database Administration) – Colegio de San Juan de Letran