Pavan kumar babu Kottu

Senior Dynatrace Administrator/APM consultant with around 7 years of professional experience including rich experience in Dynatrace management and administration. Extensive experience installing Dynatrace components such as ActiveGate & OneAgent. Advanced experience configurations, tags, and host groups using the Dynatrace suite.

Advanced understanding of Observability and Application Performance Monitoring methodologies. Application monitoring skills with AIX, Solaris, Windows, MSSQL, Oracle, DB2, Apache, Tomcat, WebSphere Application Server, WebSphere Portal, Oracle Application Server, IIS, WebSphere MQ, Tibco, IBM Web SEAL, IBM Tivoli Identity Manager, IBM Tivoli Access Manager, IBM FileNet, IBM Cognos, Java, .Net, IBM WESB, IBM WPS. Hardware monitoring skills with Servers, Firewalls, Router/Switches, Storage Devices.

Ability to tune Java virtual machines including garbage collection, heap sizing, and threading to improve performance. Advanced experience in code profiling to identify performance bottlenecks. Ability to script to create custom monitoring to fill the gaps in commercial monitoring tools.

Strong troubleshooting skills and amazing attention to detail. Understanding of networking needed to troubleshoot application component-connectivity issues in SOA environments, including the ability to analyze network traces. Good understanding and experience in using DQL (Dynatrace Query Language), New gen Dashboards, Notebooks, RUM/Frontend, Synthetic monitoring, Process grouping and ungrouping, Service Merging, and integrations for additional monitoring and alerting.

Information Systems Analyst IV - TIAA - Charlotte, NC

(2023-01)

• Deployed and maintained monitoring agents across Linux, OpenShift and EKS environments, streamlining system oversight.
• Proactively identified and resolved application performance issues using Dynatrace, ensuring optimal user experience.
• Collaborated with application teams to provide Dynatrace training and troubleshooting support, enhancing operational efficiency.
• Used Dynatrace & Signalfx to monitor synthetic RUM and service/code-level metrics, driving proactive issue detection.
• Leveraged Sysdig for comprehensive container monitoring and troubleshooting, maintaining infrastructure health.
• Managed incidents and executed changes according to ITIL (or your org's method), ensuring timely resolutions and minimizing downtime.
• Created new generation Dashboards and Notebooks using DQL and JS.
• Integrated Salesforce and Databases like MS SQL, OracleDB and other integrations to be monitored in dynatrace.
• Worked on admin tasks like user and policy management. Process and service merging and combining based on the requirement and architecture.
• Integrated multiple cloud applications like AWS, VMware, Azure and GCP

APM Consultant - USHUR - Bangalore

(2022-04 - 2023-01)

• Working directly with the Engineering and DevOps teams, to build and deploy the necessary tools required for their smooth operation.
• Create/integrate/manage tools (examples: Zabbix, Datadog, Dynatrace, and other monitoring tools, etc.)
• Develop monitoring dashboards, and notebooks using DQL & Scripting for use in Production Control to initiate escalation procedures upon failures
• Contribute as a member of the Rapid Response Team to triage most complex service outages
• Advise developers and Middleware administrators on tuning changes to improve application performance
• Meet with business-side customers to develop reports that are meaningful to their business based on the monitoring of their applications.
• Keeping current with technology, business processes, and practices to continuously improve application and system monitoring, tracing, and performance Provide management with a performance analysis of current applications and systems.
• Proactively make recommendations to management on new technologies to improve traceability, debuggability, and application performance.
• Provide feedback to the architecture teams for improvements to performance, availability, and scalability.
• Define or determine appropriate KPIs to measure the platform's availability, performance, and quality of services.
• Deployed and configured applications, servers, services, frontend, and managed cluster to monitor in Dynatrace.
• Service and Infra-level dashboards and Notebooks using DQL and Grail for quick analysis for SRE and Dev teams. Managed tools like Dynatrace, Zabbix, Ossec, Dependabot, etc.,
• Also evaluated tools like Datadog, Splunk, and IBM Instana
• Mentor and guide junior-level tool engineers

Dynatrace Consultant - Dynatrace - Bangalore

(2020-01 - 2022-04)

• Worked as a member of the Expert Services Team, monitoring critical application performance and availability for clients in the banking sector (ICICI, SBI, IDFC) and other industries like visa facilitation (VFS Global) and manufacturing (Asian Paints).
• Summarized and reviewed performance trends in operations status meetings, ensuring optimal service delivery for banking clients.
• Assisted customers from various sectors, including banking, with performance troubleshooting and root-cause analysis to resolve issues impacting financial transactions and customer experience.
• Maintained and enhanced dashboards and reports to meet the requirements of IT and business users in the banking industry (ICICI, SBI, IDFC), visa processing (VFS Global), and manufacturing (Asian Paints).
• On-boarded additional applications for monitoring, expanding the platform's value for banking clients and streamlining operations in other sectors.
• Mentored and trained employees of banks (ICICI, SBI, IDFC) and other clients on the APM Platform and Best Practices.
• Provided services that maintain and grow the adoption of the APM Platform in diverse customer environments, with a focus on the banking sector.
• Provided regular status updates and project documentation to support customer engagement efforts, particularly within the financial industry.
• Aided the sales team in identifying new opportunities for products and services at customer sites, with a strong understanding of banking technology needs.
• Ensured the health of clients' platform deployments (including banks like ICICI, SBI, IDFC) and updated software with necessary service packs, prioritizing security and compliance.
• Maintained accurate deployment documentation, adhering to strict data management standards required in the banking industry.
• Deployed and configured application servers, services, frontend, and synthetic monitoring in Dynatrace for clients across banking, visa facilitation, and manufacturing.
• Created CXO dashboards, Service and Infra-level dashboards for quick analysis, tailored to the specific needs of banking institutions.
• Provided IT Heads of banks and other organizations with performance insights reports on a weekly and monthly basis so they may enhance their apps and code.
• Deployed and configured Dynatrace on 11 critical applications for clients in various industries, with significant experience in the banking sector.
• Provided reports and root cause analysis to the top management of banks and other clients.
• Trained bank staff and other client personnel to monitor effectively in Dynatrace.
• Led a team of 12 members for implementing, configuring, and monitoring (>500 hosts) across projects in banking, visa services, and manufacturing.
• Performed incident management, finding RCA and providing RCCA with a focus on maintaining uptime and security for critical banking systems.
• Assisted in carrying out a smooth transition between PROD, NDR, and DR Environments for banks and other clients, ensuring business continuity and data protection.

Bachelor of Engineering - Computer Science Engineering - Saveetha University (2019)