Payal Rajput

Quality Analyst with 4+ years of progressive experience in Healthcare Operations, now transitioning into Business Analysis. Day-to-day work has involved requirements verification with cross-functional stakeholders, documentation review, process-gap analysis, and audit reporting practical BA-adjacent skills built on the job. Formalizing this foundation through CBAP-aligned training and hands-on SQL, Power BI (data modeling and DAX), and advanced Excel, to apply these skills in a structured Business Analyst role.

Strong analytical thinking and stakeholder communication.

Quality Analyst - Access Healthcare - Noida

(2025-05)

• Conduct quality audits on process accuracy, documentation quality, and compliance with organizational standards.
• Analyze process data and audit findings to identify gaps, quality trends, and improvement opportunities.
• Review case documentation for accuracy, completeness, and adherence to quality guidelines.
• Prepare audit reports and present findings/recommendations to operations stakeholders to support process improvement initiatives.

Senior Process Associate, Operations - I Energizer - Noida

(2022-08 - 2025-04)

Promoted from Process Associate to Senior Process Associate in recognition of consistent performance and process ownership.

• Coordinated with cross-functional stakeholders to verify case/process requirements and resolve documentation queries.
• Reviewed records and supporting documentation for accuracy and compliance before processing.
• Maintained productivity and quality standards while managing multiple cases against SLA targets.
• Recognized annually with Rewards & Recognition (RNR) awards; supported onboarding and training of new team members.

Process Associate - AMS Comtel BPMS (P) Ltd. - Noida

(2022-01 - 2022-07)

• Managed outbound communication for healthcare and wellness services, ensuring accurate and timely information delivery.
• Coordinated and scheduled appointments based on availability, maintaining a smooth, customer-focused process.
• Maintained communication standards by addressing queries and ensuring reliable support delivery.

Process Associate, Samsung Finance - I Energizer - Noida

(2020-08 - 2020-12)

• Handled customer account interactions, resolving billing-related queries and payment updates.
• Maintained accurate records of customer interactions in accordance with organizational guidelines.
• Coordinated with internal teams to resolve customer concerns and ensure timely issue resolution.

Bachelor of Arts - B.A. - University of Delhi