Pedro Florentino

Versatile operations professional with 5+ years across retail, logistics, and aviation ground services. Proven track record leading teams, improving workflows, and delivering exceptional customer experiences. Thrives in fast-paced, high-accountability environments.

Cashier - cashier supervisor - Ideal súpermarket

(2019-01 - 2022-12)

Cashier Supervisor. Started as a Cashier and was promoted to Cashier Supervisor after one year due to strong performance and customer service skills. Responsible for supervising cashiers, resolving customer concerns, ensuring smooth daily operations, and maintaining a positive customer experience. Trained and supported team members while ensuring customers received professional, friendly, and efficient service at all times.

• Advanced from cashier to supervisor, overseeing daily cash operations, staff scheduling, and customer service for a high-volume supermarket

Delivery Driver / Customer Service Representative - Rent a center

(2022-01 - 2023-12)

Responsible for delivering merchandise to customers and collecting payments during deliveries. Assisted customers by answering phone calls, addressing questions and concerns, processing payments, and providing customer service in the office. Maintained accurate payment records and ensured timely and professional service during all customer interactions.

• Managed last-mile delivery routes and customer interactions, maintaining high satisfaction across assigned accounts
• Handled product returns, exchanges, and payment processing, resolving disputes efficiently and professionally
• Coordinated inventory pickups and deliveries, ensuring accurate documentation and on-time service

Ramp agent / Aircraft Cleaner Lead / Cleaning Supervisor - Triangle services

(2023-03 - 2023-03)

Started as an Aircraft Cleaner and Ramp Agent. After several months, transitioned to the aircraft cleaning team full-time. Promoted to Cleaning Lead due to strong performance, leadership skills, and dedication to maintaining high standards.

Responsible for coordinating cleaning crews, assigning tasks, ensuring aircraft were cleaned according to company and airline requirements, and maintaining safety procedures. After one year as a Lead, promoted to Cleaning Supervisor, overseeing daily operations, supervising team members, training new employees, ensuring quality standards were met, and communicating with management to ensure efficient workflow and on-time aircraft departures.

• Lead aircraft cleaning crews to meet strict FAA turnaround schedules, ensuring 100% compliance with safety standards
• Supervised ramp operations and cleaning staff, coordinating shift assignments and quality control checks
• Streamlined cleaning workflows to reduce aircraft ground time and support on-time departure targets

High school diploma - Thomas Jefferson high school (2015-01 - 2019-12)