Peggy Davis

Results-driven Automotive Service Manager with over 20 years of progressive experience in automotive repair, maintenance, customer service, and dealership operations. Proven track record of leading service departments, improving profitability, increasing customer satisfaction, and developing skilled technician teams. Experienced in service operations management, warranty administration, budgeting, inventory control, and process improvement.

Strong leadership, communication, and problem-solving skills with a commitment to operational excellence and customer retention.

Service Manager at DeMontrond Ford (2024-01 – Present)

• Direct daily operations of a busy automotive service department.
• Supervise, mentor, and evaluate service advisors, technicians, and support staff.
• Increased customer satisfaction scores through process improvements and employee training initiatives.
• Improved service department profitability by optimizing labor utilization and controlling expenses.
• Managed warranty claims, vendor relationships, and inventory controls.
• Established performance goals and monitored key performance indicators.
• Resolved escalated customer concerns while maintaining strong client relationships.
• Ensured compliance with manufacturer standards and safety regulations.

Service Manager / Service Advisor at Henson Chevrolet (2023-07 – 2023-12)

• Assisted in managing service department operations and staff scheduling.
• Coordinated repair orders, customer communications, and technician workflow.
• Provided technical explanations and repair recommendations to customers.
• Supported warranty processing and quality control inspections.

Assistant Service Manager / Assistant Warranty Admin at Martin Chevrolet GMC (2020-01 – 2023-07)

• Dispatched all repair orders to technicians daily, ensuring proper workload distribution and efficient shop operations.
• Reviewed, completed and processed warranty repair orders in accordance with manufacturer guidelines and dealership procedures.
• Maintained steady workflow on the service drive, ensuring timely handling of express service customers and minimizing wait times.
• Reported directly to the Service Manager, providing updates on shop operations, addressing concerns, and following through on assigned tasks

High School Diploma / GED – Sam Houston

Additional Automotive Training & Continuing Education Courses in Automotive