Peter Coles

Highly skilled in management, training, sales and customer service. Possess excellent customer service skills. Supervise and train staff. Inventory management. Experience in Microsoft Office, ACSR programs, CSG program and Windows. Experience in a call center setting.

Registration Specialist - Wheels Inc. - Alpharetta, GA

(2025-05)

• Manages expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines.
• Scans and validates incoming registrations, plates and replacements with accuracy and efficiency.
• Maintains L&T Renewal and Replacement Queues with proper statuses.
• Maintain and manage title files, including securing original and duplicate titles, and coordinating with the remarketing team on title status updates.
• Provide support on departmental projects within the License and Title team.
• Adhere to all company policies, procedures and regulatory requirements while maintaining consistent and dependable attendance.
• Perform additional duties as assigned.

Lead Business Office Associate - Car-Max - Lithia Springs, GA

(2023-01 - 2025-02)

• Obtain payoff information on vehicles
• Assign morning, mid-day, and evening task
• Processed in coming and out going vehicle titles
• Assist customers with questions and concerns about vehicle purchases and general questions
• Train Associates on execution of paperwork for customers vehicle purchases
• Train Associates on execution of Titles coming into the store and Titles being sent to other locations
• Execute customer purchase paperwork as well as their DMV packets
• Process the DMV paperwork through the State CVR system
• Partner with the Sales Managers and the Service Department when needed

Auction Supervisor - CarMax - Lithia Springs, GA

(2021-07 - 2023-01)

• Train associates on how to prep titles for upcoming auction
• Train associates on entering payments from dealers and processing returns
• Update dealers with progress of titles that are coming in, make sure titles are sent out once completed
• Give updates and progress reports to Business Office Manager

Lead Business Office Associate - CarMax - Kennesaw, GA

(2020-12 - 2021-07)

• Assist in running the business office
• Give out task to be completed by Business Office Associates and follow up on the progress
• Train associates on new procedures and development
• Check accuracy of titles that were completed and sales that were signed
• Answer questions that the Sales Managers may have about title issues
• Answer calls from customers, processed incoming and outgoing vehicle titles, obtained payoff balances
• Open and close the office

Customer Sales Alternative Delivery - CarMax - Kennesaw, GA

(2019-06 - 2020-12)

• Assist customers with making online purchases
• Delivered vehicles and went over all documents for customers to sign
• Worked in Business Office when not in the field
• Answered customer calls, collected payments
• Completed titles for vehicles that were going to be sold
• Completed contracts for vehicles purchased at our location face to face

Sales Associate - CarMax - Kennesaw, GA

(2012-01 - 2019-06)

• Assist customers in purchasing a vehicle or assist customers with selling their vehicle to Car-Max
• Assist customers with on-line questions
• Assist customers with service questions, finance questions
• Meet current sales goals that are assigned
• Train new employees on all aspects of the sales floor
• Assist in team meetings
• Assist in training role plays with other associates
• Complete all required training activities
• Assist in ordering supplies for the sales floor
• Train new sales associates that are assigned to me

Client Support Worker - The Hartman Center - Marietta, GA

(2012-10 - 2013-01)

• Distribute prescription meds to clients
• Monitor blood pressure
• Collect urine and blood samples for drug testing
• Observe and monitor client's behavior and chart observations
• Counsels and advises clients on behavioral problems, daily decision-making, and the resolution of minor problems
• Participate in case reviews, consulting with the team to evaluate the clients needs and plan for continuing services
• Assists in presentation of educational group lectures related to appropriate topics
• Monitor clients reaction to their medication

Associate of Applied Science - Medical Assisting Technology - Lincoln College of Technology (2011-09 - 2012-09)