Lisa Evans

Purposed professional with 25 years of experience in administrative support and patient service roles. Proven ability to manage multiple tasks effectively in high-pressure environments while maintaining a focus on providing excellent customer service. Adept at utilizing various technology platforms and tools to enhance operational efficiency.

Admitting and Registration Anesthesiology/Pain Medicine Center - Northwestern Medicine - Chicago, IL

(2017-04)

• Welcome and assist all patients upon arrival, confirming and providing the necessary information related to their visit.
• Facilitate the completion of patient consent and authorizations while managing the registration process efficiently.
• Distribute forms, verify patient insurance, and ensure accurate demographic information is collected and recorded.
• Communicate effectively with patients regarding any delays or changes in appointment statuses.
• Assist in the training of unfamiliar staff and support team operations to foster a collaborative work environment.

Resident Concierge - Bozzuto Management Company

(2023-03 - 2023-08)

• Greet prospects and residents, ensuring a welcoming environment and assisting them during their visit.
• Manage incoming calls and direct them to the appropriate team member for assistance.

Patients Service Representative – Digestive Health Center / Orthopedic Surgery / Physical Therapy - Northwestern Hospital / Medical Faculty Foundation - Chicago, IL

(2001-08 - 2017-04)

• Supported physician specialists and office staff in managing provider clinics, including appointment reminders and followups.
• Coordinated patient scheduling based on detailed protocols and communicated consistently with both patients and doctors.
• Ensured accurate distribution of forms and verification of insurance and demographic information to maintain patient records.
• Developed and implemented filing systems that enhanced departmental organization.
• Ordered office supplies to meet the operational needs of the entire office.

Administration Support Clerk / Health and Welfare Plans Call Center - Office Team Staffing Services - Chicago, IL

(2000-02 - 2001-08)

• Provided administrative support within the Health and Welfare Plans Call Center, managing a high volume of calls daily.
• Managed client billing plans, processing monthly premiums, delinquent payments, and termination notices.
• Prepared new hire open enrollment documents, COBRA, and pension packets to facilitate employee onboarding.
• Defined and explained benefits contribution plans to clients to ensure clarity and understanding.