Admitting and Registration Anesthesiology/Pain Medicine Center - Northwestern Medicine - Chicago, IL
(2017-04)
- Welcome and assist all patients upon arrival, confirming and providing the necessary information related to their visit.
- Facilitate the completion of patient consent and authorizations while managing the registration process efficiently.
- Distribute forms, verify patient insurance, and ensure accurate demographic information is collected and recorded.
- Communicate effectively with patients regarding any delays or changes in appointment statuses.
- Assist in the training of unfamiliar staff and support team operations to foster a collaborative work environment.
Resident Concierge - Bozzuto Management Company
(2023-03 - 2023-08)
- Greet prospects and residents, ensuring a welcoming environment and assisting them during their visit.
- Manage incoming calls and direct them to the appropriate team member for assistance.
Patients Service Representative – Digestive Health Center / Orthopedic Surgery / Physical Therapy - Northwestern Hospital / Medical Faculty Foundation - Chicago, IL
(2001-08 - 2017-04)
- Supported physician specialists and office staff in managing provider clinics, including appointment reminders and followups.
- Coordinated patient scheduling based on detailed protocols and communicated consistently with both patients and doctors.
- Ensured accurate distribution of forms and verification of insurance and demographic information to maintain patient records.
- Developed and implemented filing systems that enhanced departmental organization.
- Ordered office supplies to meet the operational needs of the entire office.
Administration Support Clerk / Health and Welfare Plans Call Center - Office Team Staffing Services - Chicago, IL
(2000-02 - 2001-08)
- Provided administrative support within the Health and Welfare Plans Call Center, managing a high volume of calls daily.
- Managed client billing plans, processing monthly premiums, delinquent payments, and termination notices.
- Prepared new hire open enrollment documents, COBRA, and pension packets to facilitate employee onboarding.
- Defined and explained benefits contribution plans to clients to ensure clarity and understanding.
