Peter Njoku
Technical Support Specialist
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About
Technical Support Specialist, responsible for sustaining customer satisfaction through the following: Handling inbound calls, emails, and Live Chat requests; troubleshooting and diagnosing hardware/software issues. Creating reports based on resolutions provided within assigned tasks. Resolving escalated support incidents; monitoring and documenting internal escalations to determine sources of recurring problems.
I have extensive knowledge of the installation, repair, and service of ATM machines, Servers and Computers, printers, and scanners.
Experience
Technical Support Specialist, responsible for sustaining customer satisfaction through the following: Handling inbound calls, emails, and Live Chat requests; troubleshooting and diagnosing hardware/software issues. Creating reports based on resolutions provided within assigned tasks. Resolving escalated support incidents; monitoring and documenting internal escalations to determine sources of recurring problems.
I have extensive knowledge of the installation, repair, and service of ATM machines, Servers and Computers, printers, and scanners.
Education
MyComputerCareer, Dallas, TX September 2016 to October,2017
Information Technology/System Administrator-Certificate
Certifications Earned: CompTIA NET+, CompTIA A+, MTA (Security Fundamentals), MTA Networking, CompTIA Server+
