Technical Writer at Postman (2022-06 – Present)
- Owned documentation strategy and content lifecycle for the Postman Flows enterprise SaaS platform, managing technical assets from incubation through GA release and subsequent updates.
- Partnered with engineering teams to architect procedure, concept, and reference documentation for SaaS API tooling, CLI functionality, mock servers, and cloud-based protocol workflows.
- Utilized Claude Code, Markdown, VS Code, GitHub, and Fern within a strict docs-as-code workflow to manage version control and CI/CD automated deployment pipelines.
- Increased documentation delivery velocity by 50%, shortening turnaround cycles from 3–5 weeks to 1–3 weeks while keeping pace with rapid development cadences.
- Designed and automated in-house tooling and reporting apps using Python and TypeScript to track release readiness and build local test environments for documentation validation.
Senior Technical Writer at F5 (formerly Shape Security) (2018-10 – 2022-06)
- Owned developer documentation for the Shape Mobile SDK, providing technical resources for enterprise iOS and Android integrations.
- Built iOS and Android test applications in Swift and Kotlin using Visual Studio Code to validate the SDK, test code samples, and ensure accuracy for developer-facing documentation.
- Established and managed a cross-functional doc review process, collaborating with security engineers and product teams to keep SDK documentation aligned with rapid release cycles.
- Followed a docs-as-code workflow, utilizing Git CLI and GitHub for version control, peer reviews, and markdown-based content development.
- Authored and maintained developer guides and support articles using MadCap Flare and Zendesk.
Technical Writer at FinWise Bank (2018-08 – 2018-10)
- Developed procedural and API documentation for fintech platform operations to support internal engineering and integration teams.
- Documented API workflows using Postman to improve usability and integration onboarding.
Senior Technical Writer / Manager at Western Digital (2016-07 – 2018-07)
- Wrote and edited user guides, API reference docs, SDK guides, and release notes for enterprise software and hardware appliances.
- Built and scaled a technical documentation group from 1 to 9 writers over a four-year growth period spanning two corporate acquisitions.
- Handled end-to-end publishing workflows using FrameMaker, Adobe Creative Cloud, Confluence, and Jira.
- Automated documentation rebranding processes with ExtendScript scripts I wrote, reducing overhead and accelerating release cycles.
Senior Technical Writer / Manager at SanDisk (Acquired by Western Digital) (2014-07 – 2016-07)
- Worked with developers to design a Jira-based documentation flagging system, making the release note capture process asynchronous to reduce documentation bottlenecks.
- Engineered ExtendScript automation to dynamically rebrand documentation sets for reseller partners including Dell and IBM.
- Established hands-on technical validation practices by training writers to independently configure Linux hardware and VMware test environments for verifying product functionality.
