Regional Support Manager at Amdocs (2025-08 – 2026-01)
Supported and led a regional team across Canada with operational guidance, process automation, and strategic initiatives.
- Supported a workforce of 50+ employees across Canada, providing operational guidance, issue resolution, and day-to-day leadership.
- Built automation tools using Excel-based databases to streamline processes and reduce manual workload.
- Connected Excel data sources to Power BI dashboards to present high-level operational insights, including KPI, to Directors.
- Collaborated with Project Managers on recruitment initiatives aligned with capacity forecasts and strategic plans.
Operations Manager at Mobia Technology Innovations (2022-08 – 2025-07)
Managed operational functions including timesheet management, employee performance reviews, safety compliance, and budget tracking for telecom operations across Canada.
- Managed and approved timesheets for telecom technicians and subcontractors across Canada, ensuring accuracy and timely submission.
- Conducted annual performance reviews for 50+ employees and provided ongoing coaching to enhance productivity and engagement.
- Responsible purchase equipment, maintenance and repair Moncton Office.
- Served as an active member of the Joint Occupational Health and Safety Committee (JOHSC), contributing to safety initiatives and compliance improvements.
- Led monthly safety meetings and ensured all team members met company safety requirements and compliance standards.
- Ensured accuracy and timely completion of all operational documentation, including project billing, time and expense reports, status updates, and budget tracking.
Lead Officer and Trainer at First Canadian Title (2014-03 – 2022-08)
Led mortgage and legal document review operations, managed escalations, designed training programs, and provided customer service.
- Reviewed and prepared mortgage and legal documents with high attention to detail.
- Managed escalations involving lenders, brokers, and notaries to resolve issues efficiently.
- Designed and delivered training programs for new employees, improving onboarding consistency and performance.
- Provided superior customer service through email, online portals, and phone communication.
- Coordinated employee workloads during peak seasons to maintain SLA compliance.
Benefit Counselor at Ail Canada (2013-06 – 2013-08)
Provided insurance consultation and supported business development through client prospecting.
- Explained insurance policies to clients and recommended program adjustments based on needs analysis.
- Expanded client base through networking and prospecting activities.
- Generated and managed lists of prospective clients to support sales growth.
Teacher Assistant at Université de Moncton (2009-09 – 2012-03)
Provided instructional support to students and assisted with assessment activities.
- Supported students using the professor's lesson plans, providing individualized assistance.
- Graded tests and assignments with accuracy and consistency.
