EXPERIENCE:
Ryan Transportation (PFL)
OTR Semi-Truck Driver, Sep 2022 – Feb 2023
- Served as a solo driver.
- Operated a 53-foot dry van trailer to haul general freight across Michigan and neighboring states.
- Adhered to DOT guidelines and regulations by performing pre-trip and post-trip inspections on the semi-truck.
- Followed safety procedures while driving the semi-truck to ensure safe transportation of cargo.
- Maintained an accurate driving logbook and complete paperwork for loads.
- Communicated with dispatch and customers to ensure on-time delivery of shipments.
- Troubleshooted and resolved minor mechanical issues with the truck and trailer while on the road.
KSN Express
OTR Semi Truck Driver, May 2022 – August 2022
- Served as a team and solo driver.
- Hauled general freight across the country, utilizing a 53-foot dry van trailer.
- Performed pre-trip and post-trip inspections on the semi-truck to ensure compliance with DOT regulations.
- Followed safety procedures when driving the semi-truck to prevent accidents and ensure the safety of cargo and other motorists.
- Maintained an accurate and up-to-date driving log book.
- Managed paperwork for loads, including bills of lading and delivery receipts.
Empire Technology
Founder and Chief Executive Officer, Nov 2015 – Present
- Led a team of developers in the creation of mobile applications, websites, and other software programs.
- Provided consultation to clients on how to build a technical company.
- Instituted strategic plans to create an independently operating business.
- Managed company resources and maintained accurate record-keeping of assets to ensure accurate inventory.
- Promoted the enterprise to potential stakeholders.
Bank of America
Claims Analyst, May 2020 – Jan 2021
- Reviewed and resolved fraud claims submitted by customers, using multiple systems and tools to research, analyze, verify, and settle claims.
- Provided exceptional customer service by resolving/escalating problems, initiating outbound calls to gather client information, and debiting/crediting accounts on an ad-hoc basis.
- Maintained operational and financial controls for all cases, ensuring compliance with industry and internal regulations and procedures.
- Maintained the integrity of the department's case management system.
Bank of America
Senior Fraud Analyst Back Office, Credit Card Detection, Feb 2018 – May 2020
- Analyzed credit card accounts for fraudulent transactions and reviewed credit accounts for fraudulent credit card applications.
- Made outbound calls to credit card customers to confirm transactions on their accounts.
- Processed fraud claims for credit card customers and managed risk by attention to detail.
- Determined if customers needed to file a dispute or fraud claim.
- Provided account services for credit card accounts.
Bank of America
Senior Customer Service Specialist, Nov 2016 – Feb 2018
- Resolved customer inquiries about credit cards, including finance charge calculations and payment allocation.
- Submitted payments and researched payment inquiries.
- Redeemed and researched mileage/rewards points inquiries.
- De-escalated and resolved difficult customer situations.
- Managed risk by attention to detail.
- Determined if customers needed to file a dispute or fraud claim.
- Assisted with online banking inquiries and educated customers about convenient self-service options.
Glendale Community College
Unity Maintenance Technician, Jun 2012 – Jun 2016
- Acted as a liaison between different departments to ensure communication and accuracy.
- Tracked inventory and consulted with administration/faculty to accommodate their needs.
- Conducted warehouse duties such as ensuring order accuracy, ordering and replenishing stock, and managing emails.
- Operated forklifts and utilized pallet.
