Phillip So

Highly structured, dependable, and growth-oriented individual with 12+ years of experience maintaining zero drama and high operational efficiency in day-to-day life.

Green

Belt trained in conflict resolution, expert in executing data-driven approaches to life's roadblocks and uniquely certified to teach the fundamentals of keeping things running smoothly. Proven success managing unexpected social audits and eliminating personal waste, variation, and chaos from the daily routine.

Senior Quality Analyst / CI Leader at MENASHA CORPORATION (2025-01 – Present)

• Lead quality systems for paper and packaging products, ensuring ISO and customer compliance
• Analyze production data to identify trends, variation, and improvement opportunities
• Lead RCA and CAPA for defects and customer complaints
• Maintain inspection plans, audits, and quality documentation
• Drive Continuous Improvement using Green Belt and Six Sigma tools
• Certified Yellow Belt Instructor for Lean and CI fundamentals

Operations Manager / Food Safety & Regulatory Manager at FIG GARDEN PACKING INC. (2018-03 – 2025-01)

• Led site-wide quality, food safety, regulatory, and operations programs
• Developed and implemented SOPs, SSOPs, GMPs, and production controls
• Managed HACCP systems, risk analyses, and SQF/customer audits
• Maintained Restricted Materials Permit, fumigation plans, and regulatory reporting
• Improved efficiency through product flow, cycle time, and waste reduction analysis
• Led workforce training to strengthen quality culture and accountability

QA Supervisor at MARQUEZ BROTHERS INTERNATIONAL INC. (2014-09 – 2018-03)

• Led FSSC 22000, FDA, USDA, CDFA, and customer audits
• Maintained HACCP systems and regulatory compliance
• Supported label development and R&D for dairy products
• Established KPIs, corrective actions, and preventive actions
• Ensured Kosher and Halal certification compliance and mentored QA staff

Bachelors of Science in Food Science – California State University - Fresno (2006-08 – 2013-06)