Phong Ngialah

Engineering Technician with excellent technical, analytical, and communication skills who specializes in development, testing, managing projects, and resolving issues in mechanical and electrical troubleshooting.

Firmware Test Engineer at SWISSLOG HEALTHCARE (2022-07 – Present)

• Developed Test Plans and Testing Procedures to ensure design structural and longevity standards.
• Wrote, executed, and documented test cases.
• Worked directly with Firmware/Software developers & Hardware Engineers to identify issues, investigate bugs, and analyze test failures through Root Cause Analysis.
• Performed Functional Components Tests, System Tests, Regression Tests and Integration Tests to verify and validate products.
• Coordinated and often led Testing team to conduct product validation and ensure complete testing coverage.
• Maintained a Software/Hardware development lab that supported product testing, research, and design.

Production Manager at SWISSLOG HEALTHCARE (2017-01 – 2022-06)

• Managed Production department to meet scheduled stocking commitments of all Pneumatic Tube System products.
• Maintained a production team through staffing, training, performance evaluation, and discipline.
• Analyzed production plan against available labor and managed capacity planning.
• Tracked and reported key metrics while driving continuous improvement using lean techniques.
• Developed and managed training programs for operators to support production requirements.
• Maintained appropriate levels of supplies, equipment, and tools to support production efforts while operating under budget.
• Wrote proposals to secure approval and funding of equipment and projects.

Mechatronics Design Technician at SWISSLOG HEALTHCARE (2015-12 – 2016-12)

• Supported Design Engineering in the fabrication, testing, and modification of electrical and mechanical components for use in Pneumatic Tube Systems.
• Specified, designed, and proved out electrical and mechanical hardware.
• Troubleshooted new electrical designs for functionality.
• Contributed to specifications, procedures, and test plans.
• Tested and measured both electrical and mechanical prototype parts.
• Fabricated materials for test benches and test fixturing.
• Troubleshooted and repaired all components related to Pneumatic Tube Systems.

Lead Research and Development Technician at DROPLET MEASUREMENT TECHNOLOGIES (2009-01 – 2014-10)

• Served as lead technician for the development of novel bio-aerosol instrumentation from proof-of concept through production phases.
• Managed team of prototype assemblers, technicians, and production support working in an extreme time and cost-crunched environment, often with minimal documentation.
• Designed and developed test fixtures, devices, and equipment to support and evaluate product performance.
• Reviewed and analyzed both scientific and engineering data to determine whether product met strict specifications.
• Conducted frequent troubleshooting of electrical, optical, and mechanical subsystems using specialized equipment.

Computer Science – University of Colorado at Denver (1998 – 2000)

Construction Technology – Portland Community College (2005)