Joshua Keyes

To utilize the skills knowledge and experience acquired through work and training the will allow the growth needed to accomplish my goal in life.

Youth Care Specialist at JusticeWorks Youth Care (2025-06 – Present)

Full time position facilitating structured groups and youth rehabilitation programs.

• Will facilitate structured groups addressing anger management.
• Assess youth needs, risk factors, and strengths to develop individualized intervention plans.
• Monitor compliance with court-ordered conditions, probation, and rehabilitation programs.
• Conduct home, school, and facility visits to evaluate progress and provide ongoing support.
• Transport clients utilizing personal vehicle, as necessary.
• Facilitate orientation sessions for Youth entering placement, outlining program expectations and available supports.
• Initiate contact with families/caregivers to introduce them to the reentry program and clarify expectations.
• Build meaningful connections with Youth and families to support a smooth transition back into the community.
• Collaborate with Youth to develop individualized reentry plans focused on their strengths, goals, and needs.
• Provide structured engagement, comprehensive planning, and dedicated aftercare support to promote long-term success.
• Work to reduce recidivism by equipping Youth with the tools, resources, and support systems they need to lead productive, law-abiding lives.

Testing Center Specialist at Averhealth (2024-06 – Present)

• Greet and check in patients at the testing center
• Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
• Prepare and ship collected specimens to the Averhealth laboratory
• Maintain cleanliness and organization of the testing site
• Ensure confidentiality and compliance with all company and legal standards
• Occasionally provide coverage at nearby locations (within 45 miles)

Security Officer at Arrow Security (2024-05 – Present)

• provide on-site protection.
• surveillance, access control for commercial or educational sites.
• patrolling premises
• monitoring entries
• writing incident reports
• enforcing safety protocols with a professional, proactive approach.

ERIE APPRENTICE- First Notice Of Loss Representative at Erie Insurance (2024-07 – 2024-12)

• Be part of an inbound call center; averaging 20-30 calls a day.
• Apply working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
• Be the point of contact for the customer calling in after a traumatic event.
• Settle the claim (as appropriate).
• Attend appropriate trainings and informational meetings.

Armored Truck Driver at Loomis (2023-10 – 2023-12)

• Drive automatic armored vehicles and other vehicles on designated routes servicing customer locations
• Service ATMs and Smart Safes
• Service customer stops, including delivering customer change orders and picking up deposits
• Load/unload vehicle cargo including multiple bags and boxes of coin

Medical Assistant Training – Erie High (2015 – 2019)

Dog Training – International School For Certified Dog Trainers (2023)