Phuong Tang

Deliver compassionate and exceptional customer service, actively listening to individual needs and resolving complex requests with patience, empathy, and professionalism. Maintain meticulous organization of department inventory, accurately tracking stock levels, ordering vital supplies, and enforcing strict compliance with health, safety, and regulatory standards. Collaborate dynamically with team members to prioritize daily objectives, optimize workflow efficiency during peak operational hours, and ensure seamless service.

Deli Clerk - PUBLIX SUPER MARKETS - Richmond, VA

(2018-11)

• Deliver compassionate and exceptional customer service, actively listening to individual needs and resolving complex requests with patience, empathy, and professionalism.
• Maintain meticulous organization of department inventory, accurately tracking stock levels, ordering vital supplies, and enforcing strict compliance with health, safety, and regulatory standards.
• Collaborate dynamically with team members to prioritize daily objectives, optimize workflow efficiency during peak operational hours, and ensure seamless service.
• Manage high-volume, fast-paced daily operations, consistently meeting strict deadlines with zero compromise on quality or precision.
• Execute financial transactions, data verifications, and regulatory documentation with absolute accuracy, maintaining flawless balances at the end of every shift.

Private Family Caregiver - PRIVATE CARE - Richmond, VA

(2016-06)

• Provide high-quality, compassionate personal care and daily living assistance to enhance the health, comfort, and overall well-being of family members.
• Manage and coordinate complex medication schedules, ensuring accurate and timely administration for optimal health management.
• Plan and prepare specialized dietary meals tailored to specific nutritional requirements and wellness goals.
• Oversee logistical medical administrative tasks, including organizing doctor appointments, managing transportation, and maintaining comprehensive health records.

Cafeteria Department Associate - SAM'S CLUB - Richmond, VA

(2017-06 - 2018-11)

• Managed high-volume, fast-paced daily food service operations, meeting strict inventory deadlines and ensuring accuracy in a highly demanding retail environment.
• Provided outstanding customer service, greeting members warmly, fulfilling orders with precision, and maintaining a kind and patient demeanor during peak rush hours.
• Maintained rigorous store cleanliness and sanitation standards, strictly adhering to food safety guidelines and compliance regulations.
• Coordinated with team members to efficiently process transactions, balance registers, and track daily inventory metrics with zero discrepancies.

Host, Server, and Service Coordinator - BONCHON CHICKEN - Glen Allen, VA

(2016-06 - 2018-06)

• Welcomed guests with a warm, professional demeanor, managing the dining room layout to maximize team efficiency and minimize guest wait times.
• Facilitated clear communication between front-of-house staff and the kitchen department to ensure high-accuracy order fulfillment during high-volume service periods.
• Handled guest inquiries, reservations, and complex phone orders with a high level of detail and organization.
• Efficiently balanced cash registers and financial documentation at the end of each shift, resolving any discrepancies with problem-solving expertise.

Host, Server, and Food Runner - BONCHON CHICKEN - Glen Allen, VA

(2015-06 - 2016-06)

• Provided energetic and prompt hospitality service within a fast-paced dining environment, prioritizing customer satisfaction and comfort.
• Spearheaded the onboarding and training of new service staff, effectively communicating restaurant procedures, safety compliance, and guest relations best practices.
• Answered phone inquiries, coordinated large-group reservations, and managed takeout order logistics to drive operational revenue.

High School Diploma - Hermitage High School (2014-06)