Piotr Slaczka

Experienced IT Operations and Service Delivery Manager with over 21 years of leadership and hands-on technical experience supporting global enterprise environments. Proven track record of improving end-user support, meeting strict SLA targets, and managing hardware lifecycles to reduce operational costs. Experienced in bridging the gap between IT and business units, particularly within end-user, manufacturing, and warehouse technology ecosystems.

Skilled in leading cross-functional teams through system integrations, M&A events, and digitalization initiatives while ensuring robust security compliance.

IT Manager | Systems Administrator | IT Systems Engineer - PeopleFluent / LTG / GP Strategies - Raleigh, NC

(2015)

Earned promotions from Level II Engineer to IT Manager by demonstrating technical depth and consistent leadership. Manage daily Service Desk operations and guide a US/LATAM based teams providing global support across North America, South America, and Australia.

• Partner with business units to implement digitalization solutions that support organizational growth, serving as the main point of contact for end-user
• Support new hires, account creation in Active Directory, Google Workspace, Exchange, assigning access badges and helping to set up work stations.
• Work closely with security and Infrastructure teams to deploy secure end-user computer devices while keeping the overall company productivity.
• Oversee enterprise Cisco Unified Communications and Microsoft Teams Phone systems globally, train engineers to support and maintain these platforms.
• Lead IT integration efforts for company acquisitions, including user onboarding, email migrations, Cisco UC deployments, device rebuilds, and user transitions.
• Manage service requests and system changes throughout their entire lifecycle. Prevent recurring issues by promoting formal root-cause analysis and data driven problem-solving methods.
• Establish and maintain clear documentation for IT engineers and end users to improve self-service and resolution times.
• Own computer lifecycle management from requirements evaluation and sourcing to approvals preventing unnecessary overspending.
• Managed IT asset inventory, assigned computer equipment to employees, and analyzed hardware lifecycle data to support refresh planning and replacement strategies.
• Manage vendor relationships, negotiate pricing, and ensure best-value purchasing for hardware and peripherals.
• Worked with vendors to implement and manage automated Mobile Device Management (MDM) enrollment for Windows and Apple devices, improving device provisioning, compliance, and user onboarding.
• Created purchase orders in NetSuite and Oracle while validating cost accuracy and budget alignment.
• Hire, onboard, mentor, and develop IT engineers; conduct 1:1s, team meetings, and annual performance reviews with goal setting aligned to business objectives.
• Define, track, and report Service Desk SLAs and operational metrics; coordinate outage and maintenance communications to the organization.
• Support SOC and compliance audits via secure processes, access controls, and documentation.

Service Technician - Post Technology Inc. - Morrisville, NC

(2005 - 2015)

• Maintained dependable quality by maintaining customers networks, computers and printers.
• Delivered high-quality customer service with clear communication and timely resolution.
• Collaborated with management to improve support processes and customer satisfaction.
• Demonstrated dependability through consistent performance and long-term client support.

Associate of Applied Science (AAS) - Computer Electronics & Networking - ECPI College of Technology (2005-10)