Praveen Goyal

PMP-certified delivery and transformation leader with 15+ years of experience driving strategic program execution, enterprise governance, and cross-functional delivery across large-scale telecom and technology organizations. Trusted partner to senior leadership for aligning business priorities, delivery roadmaps, risk mitigation, and operational execution to enterprise goals. Recognized for leading complex initiatives involving scope, budget, timelines, dependencies, release readiness, and stakeholder engagement while delivering measurable business value, operational improvement, and disciplined execution in Agile, SAFe, and Waterfall environments.

Business Analysis Specialist - Amdocs Inc. - Plano, Texas

(2013-01)

Client: AT&T | Plano, Texas. Led end-to-end project delivery for DirecTV OMC automation and special-project releases, managing project plans, deliverables, timelines, dependencies, and cross-functional teams across Enabler, STMS, Evergent, CRM, OMS, and MEC platforms.

• Managed release governance, change control, RAID tracking, runbooks, readiness reviews, go/no-go checkpoints, cutover execution, and hyper-care support to ensure successful production delivery.
• Directed requirements gathering, solution design, test strategy, environment planning, defect triage, and quality assurance for enterprise-scale AT&T programs supporting an approximately 20M-customer base.
• Served as primary stakeholder liaison for executive communication, status reporting, risk mitigation, issue escalation, and leadership updates across business, technology, and operations teams.
• Delivered measurable business value through operational automation, Cursor-AI and governance improvements, contributing to approximately $2.3M in savings and supporting solutions expected to generate approximately $40M annually.

Group Leader - Amdocs Inc. - USA

(2008-01 - 2013-12)

Led process automation and operational improvement initiatives to streamline order-fallout correction, improve end-to-end order management, and increase SLA attainment to 95%.

• Managed implementation of inventory-reconciliation processes across multiple applications, improving data accuracy, operational controls, and cross-system alignment.

Group Leader - Sprint - Overland Park, Kansas

(2003-01 - 2008-12)

• Managed migration workstreams including requirements, data mapping, interface specifications, release governance, stakeholder coordination, testing support, and Day-1 conversion readiness.
• Led defect triage, root-cause analysis, change control board approvals, and post-run validation to ensure delivery quality, data integrity, and service readiness.
• Delivered enhancement and production-support projects from analysis through deployment, including release readiness, implementation support, and post-production stabilization.

Team Leader - Amdocs Development Ltd - Cyprus

(1999-01 - 2003-12)

• Translated customer requirements into solution designs and estimation artifacts, aligning scope, effort, and delivery plans with stakeholders.
• Led a five-member engineering team through development, quality gates, performance testing, and implementation across Billing and MPS applications.
• Served as a focal point during System Test and UAT, coordinating issue resolution and strengthening QA processes and release discipline.

Manager – IT - Surya Roshni Ltd - New Delhi, India

(1996-01 - 1999-12)

• Led IT service delivery, infrastructure support, and branch/headquarters operational stability.
• Designed and deployed in-house business applications and a Branch Management System supporting finance, inventory, payroll, sales, and reporting.
• Implemented data-transfer and MIS reporting processes and supported ERP studies with business and factory stakeholders.

Certification Program - Management and Business Administration - AMBAI USA

Post Graduate Diploma - Computer Science & Application - Gujarat University

BS - Rajasthan University