Praveen Kumar Logendra Babu

Dynamic and results-oriented BI & Insights Analyst with a proven track record of transforming complex data into actionable business intelligence. Adept at leveraging Power BI, Azure, SQL, and advanced data visualization techniques to drive impactful decisionmaking. Expertise in reporting automation, KPI development, and dashboard creation, delivering measurable business outcomes.

Skilled in IT support, cybersecurity enhancement, and process optimization, with a strong foundation in information technology and organizational management. Known for a proactive, collaborative approach to problem-solving and a commitment to excellence.

Specialist at Thryve Digital Health LLP (Highmark Health Subsidiary) (2020-01 – 2024-12)

• Spearheaded the design and delivery of Power BI dashboards for SLA compliance, service performance, and operational metrics, enhancing leadership visibility and improving SLA adherence by 30%.
• Automated recurring reports and data refresh processes, cutting manual reporting effort by 25% and ensuring data accuracy.
• Conducted in-depth trend and root-cause analysis on service delivery datasets, driving a 15% improvement in service efficiency.
• Collaborated with cross-functional teams to define KPIs and reporting requirements, enabling data-driven decision-making.
• Streamlined reporting workflows, reducing turnaround time by 20% and boosting stakeholder satisfaction.
• Ensured high data quality across dashboards and reports used for executive and client-facing reviews.
• Presented analytical findings through compelling dashboards and presentations, aiding leadership in performance optimization and capacity planning.

Analyst at Paragon Digital Services (2018-01 – 2020-12)

• Analyzed service desk and infrastructure performance metrics, driving operational improvements and efficient issue resolution.
• Optimized network and device configurations, achieving 15% faster system deployments and enhanced reliability.
• Delivered IT support to 200+ end users, maintaining a 95% customer satisfaction score through timely resolutions.
• Strengthened security measures, including MFA and access management, reducing unauthorized access risks by 40%.
• Led legacy system migration projects, minimizing downtime by 30% and ensuring business continuity.
• Conducted end-user training sessions, improving system adoption and operational efficiency by 20%.

Masters in Organizational Management – Crandall University (2025-12)

Graduate Diploma in Information Technology – Wintec (2015-12)

Bachelor in Information Technology – Anna University (2013-12)

Diploma in Computer Engineering – DOTE Chennai (2010-12)