Priyanka Oswal

Over 8 years of experience in Support services in IT industry. MBA (Finance) and 1 yr certificate course in Web Application development. E-Verify process certified. Seeking a challenging position in a quality environment where my knowledge and experience can be shared and enriched.

HR Administrator - Infomatics Corp - Sterling, VA

(2018-10 - 2020-02)

• Assisted in background checks for new employees and contractors.
• Collected all the information for preparing the employee files for immigration.
• Obtained certification in the E-Verify process and assisted in checking work eligibility.
• Preparing and sending w2 forms & updating employee information using ADP smart compliance.
• Prepared agreements & contracts for new employees & contractors.
• Assisted in new employee onboarding process like orientation, office tours, etc.
• i9 verification and keeping employee files up to date.
• Booked trips (airline & hotel) for employees & contractors as per company policies.
• Planning & organizing team-building events for 20+ employees.
• Answered employees' queries regarding payroll and benefits.
• Created meetings & calendars for the director of operations.
• Answered phone calls and routed them to the proper departments.
• Checked physical mailboxes and distributed mail to respective people.
• Sent end-of-year gifts to employees, vendors, and clients.
• Ordered supplies for the office.

Support Representative - iMetrics Consulting Inc. - Dublin, CA / Herndon, VA

(2007-04 - 2014-12)

Consulting Services

• Customer invoicing for time & expenses.
• Maintained timesheet & invoice data in google spreadsheets.
• Searched resumes on Dice, Monster & Linkedin portals.
• Conducted initial phone screening of candidates and provided details to senior recruiters.
• Created and modified training manuals for Oracle reporting applications.
• Edited, formatted & published training materials and presentations.

Support Services Representative - Siebel Systems - San Mateo, CA

(2004-04 - 2004-10)

Global Support Programs

• Performed initial triage of new cases for multiple Siebel CRM products, escalating as needed to other internal teams and following up with clients on a proactive basis until resolution.
• Edited, formatted & published knowledge items (FAQs, Alerts, etc) using an in-house publishing tool.

Intern - Globolex Inc. - San Francisco

(2003-05 - 2004-03)

Legal & Business Solutions

• Assisted in implementing business processes and coordinated with the software team and business users.
• Designed user interfaces using Visual Basic forms and design documents.
• Assisted in database designing and data-keeping in MS Access and SQL server.

Client Services Rep - eContact - Noida, India

(2000-06 - 2001-11)

Person, Customer Support

• Supported customers remotely via phone and email. It involved resolving customer issues, design changes, progress reports, and status updates.
• Prepared project reports and design documents.
• Developed end user training material.
• Designed user interface and maintained the company website.
• Stayed overtime to serve clients; took the initiative to work on weekends to help clear backlogs.

MBA - Finance - Bhavnagar University (1998 - 2000)

BS - Physics (Honors) - MS University of Baroda (1995 - 1998)

Certificate - E-Business solutions technologies - NIIT