International Training Coordinator - ASEA - Pleasant Grove, Utah
(2025-02 - 2026-06)
- Facilitated in-person and virtual training sessions for global and local new hire employees in Hungary, Taiwan, Thailand, Malaysia, and Denmark.
- Collaborated with senior leadership to design and deliver monthly refresher training curriculums for 40 international and 50 corporate office employees.
- Developed and refined training curricula, evaluation tools, and activities to ensure content relevance and effectiveness.
- Analyzed performance needs, trends, and gaps to adapt training for diverse learning styles and provided actionable feedback to leadership.
- Documented employee training and development progress through the creation of detailed Excel spreadsheets.
- Advocated for field representatives, maintaining comprehensive knowledge of policies, procedures, and products to foster confidence and promote world-class service.
- Actively contributed to departmental improvements by sharing feedback, proposing enhancements, and participating in cross-functional and one-on-one meetings.
- Synchronized corporate training initiatives across multiple departments by partnering with HR, IT, and global site managers.
- Managed Brand Partner/Customer calls across multiple global regions (Local, Europe, and APEC) at least twice weekly, providing support to the queue as needed.
- Coordinated with regional managers to ensure training content accurately reflected local business requirements.
- Engineered training content for agents to accommodate diverse international needs.
Resident Chef and Culinary Instructor - Sur La Table - Murray, Utah
(2024-03 - 2025-02)
- Instructed a variety of cooking classes, including Classic French, Italian, Asian, Mediterranean, and French Pastry, serving 75 to 120 participants weekly, and led Children Cooking Summer Camps for over 350 children aged 7 to 17 over 10 weeks.
- Supervised and mentored a culinary team of 10 to 15 employees, including 5 instructors and 5 to 10 kitchen assistants.
- Orchestrated and organized private cooking events and large-scale functions in collaboration with the culinary team.
- Conducted weekly touch-base meetings with the team lead, instructors, and kitchen assistants.
- Delivered monthly work improvement and safety training to instructors and kitchen assistants.
- Managed weekly and monthly scheduling for cooking classes and instructors.
- Collaborated with the store General Manager on weekly retail and culinary sales strategies.
- Authored weekly reports for the District Manager and Culinary Department.
- Oversaw daily culinary grocery purchasing and conducted weekly inventory of ingredients and kitchen supplies.
- Managed weekly food costs, financial planning, and reviewed past spending for the culinary department.
- Conducted interviews and hired new employees for the culinary team.
- Provided consistent customer service on the sales floor.
- Utilized and demonstrated expertise with high-end kitchen equipment and brands, including Le Creuset, Staub, Hesten, All-Clad, Demeyere, Breville, Kitchenaid, VitaMix, Wusthof, Shun, and Miyabi.
- Conducted one-on-one meetings and individual performance evaluations for 15 team members.
- Reviewed and revised recipes for each cooking class to optimize clarity and execution.
- Assisted customers in planning and booking private events in the kitchen.
- Monitored daily retail and culinary sales, performing evaluations and developing improvement plans.
- Ensured quality control within the kitchen, encompassing cleaning standards, instructional effectiveness, equipment maintenance, customer service, and retail sales.
- Responded to customer inquiries via phone and in-person regarding cooking, baking, ingredients, equipment usage, and product recommendations.
- Maintained regular communication with the Corporate office via email.
- Provided in-person and group culinary and teaching training to team members.
- Elevated the culinary program's Google rating from 3.5 to 4.5 through team efforts and strategic initiatives.
Cake Decorator - Harmons Grocery - Riverton, Utah
(2023-10 - 2024-03)
- Crafted custom cake orders for clients with intricate designs.
- Decorated approximately 10 varieties of cakes for daily in-store sales.
- Prepared a diverse range of frostings from scratch on a weekly basis.
- Managed the restocking of cake cases and ensured optimal product levels on shelves and display tables.
- Implemented daily labeling for all baked goods.
- Conducted weekly inventory assessments.
- Provided exceptional customer service, taking orders both in-person and over the phone.
Creative Manager and Cake Manager - Lehi Country Bakery - Lehi, Utah
(2022-10 - 2023-10)
- Conceptualized and designed custom-made and wedding cakes for clients.
- Managed customer communications and consultations, offering design recommendations and providing production progress updates.
- Directed the internal team in completing daily tasks, including the creation of custom cakes, brownies, intricately designed sugar cookies, and cake pops.
- Led weekly team meetings to review upcoming orders and events, offering support and addressing concerns.
- Executed delivery and on-site assembly of wedding cakes.
- Provided comprehensive training to team members to enhance their cake decorating techniques.
- Oversaw the frosting process for sugar cookies at two locations: Twisted Sugar Cookies in Saratoga Springs and Pleasant Grove.
- Managed weekly supply inventory for the bakery.
- Conducted interviews for potential new hires.
- Trained new employees in advanced cake decorating techniques.
- Developed and managed staff schedules for the team.
Assistant Front of House Manager and Cake Decorator - Lehi Country Bakery - Lehi, Utah
(2021-02 - 2022-09)
- Supported front-of-house operations, including register management and customer service.
- Managed restocking, packaging, and labeling of all bakery products.
- Procured supplies and managed inventory levels.
- Addressed customer inquiries and resolved complaints effectively.
- Ensured the delivery of top-tier customer service within the bakery environment.
- Accepted and processed custom cake orders, maintaining clear communication with clients.
- Designed custom cakes tailored to customer specifications and preferences.
- Created decorative cakes, elegant glazed cookies, cake pops, and cupcakes.
Cake Decorator - Smith's Marketplace - Lehi
(2020-02 - 2020-12)
- Decorated 15 to 20 cakes and desserts weekly for three cake showcases and fulfilled custom cake orders for customers.
- Optimized bakery operations by enhancing inventory management, supply ordering, and weekly production planning.
- Assisted with packaging and labeling of baked goods as needed.
Caterer and Cooking Teacher - Self Employed - Lehi, Utah
(2018-06 - 2020-01)
- Provided catering services for small events and created custom-made cakes for clients.
- Hosting private cooking classes in-home settings monthly.
Caterer and Cooking Teacher - Self Employed - Hong Kong, China
(2009-06 - 2018-03)
- Catered events and weddings ranging from 10 to 200 attendees, and designed custom cakes for clients.
- Developed original recipes to meet specific customer needs and requests.
- Prepared all dishes from scratch, ensuring high-quality ingredients and preparation.
- Conducted cooking classes in private residences.
Teaching Assistant - Let's Get Cookin Cooking School - West Lake, California
(2006-01 - 2008-01)
- Prepared ingredients and cooking tools for culinary instructors.
- Contributed to the revision of recipes.
- Collaborated with instructors and team members on developing new class concepts.
- Assisted with weekly inventory management.
- Provided support to students during cooking classes.
- Maintained cleanliness of the classroom and all kitchen equipment.
New Employees Trainer - The Polynesian Cultural Center - Laie, Hawaii
(2000-08 - 2002-12)
- Delivered weekly training sessions to newly hired employees.
Food Prep for Luau - The Polynesian Cultural Center - Laie, Hawaii
(1998-01 - 1999-01)
- Prepared cold food items for the Luau event.
