Senior Certified pharmacy Technician
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I am an experienced certified pharmacy technician who wants to apply acquired knowledge and skills and develop them even furthur by taking a different opportunity.
I am a very quick learner and adapt to various working systems needed for work .
Walgreens Pharmacy (formerly known as RiteAid) Monroe Township, NJ
Senior Certified Pharmacy Technician Sep 2010 – Oct 2025
● Managed daily patient phone calls and electronic orders for medication refill requests, insurance coverage inquiries, Prior Authorizations and co-pay questions, while ensuring accurate data entry for new prescriptions.
● Made Medication Therapy Management (MTM) calls to patients addressing issues of polypharmacy, medication adherence, and duplicate prescriptions to improve health outcomes.
● Maintained accurate records of activities including but not limited to patient vaccine records, prescription files, OTC medications and allergies.
● Called patients to remind them to refill their maintenance medications. Used open-ended questions and attention to detail to address gaps in care and medication compliance. Followed up with doctor’s office(s) if patient(s) required a refill and addressed to a pharmacist on duty.
● Efficiently prioritized work flow to improve the quality of care.
● Handled medication inventory to ensure timely dispensing, ample stock, and proper disposal of outdates.
● Positively collaborated with the healthcare team and triaged patient care using clear communication skills.
● Mentored junior technicians on customer service, pharmacy software, and inventory management to achieve excellent pharmacy operations and enhance work environment.
● Provided exceptional customer service and handled customer queries / resolved complaints in a kind and professional manner.
Vadodara, Gujarat, India
Bachelor of Science in Civil Engineering
1994
