Quentessa Gordon

Experienced Quality Control Inspector and Warehouse Operations Specialist with a strong background in safety, security, and production oversight. Skilled in quality control, logistics, and process improvement. Proven ability to maintain secure environments, uphold high-quality standards, and enhance team performance through clear communication and effective leadership.

Manager at Popeyes® Louisiana Kitchen (2023-08 – 2024-04)

• Increased team productivity through process optimization and effective communication.
• Developed and implemented strategic plans to meet departmental goals.
• Reduced operational costs through process improvements and resource management.
• Resolved employee and customer issues promptly to maintain service excellence.
• Cross-trained and motivated staff to enhance flexibility and performance.

Unarmed Security Guard at Intercon Security (2024-09 – 2025-06)

• Monitored premises to prevent theft, vandalism, and unauthorized access.
• Conducted routine patrols to ensure safety and compliance with site policies.
• Recorded daily activities and incidents, maintaining accurate security logs.
• Responded quickly to alarms and emergency situations, contacting authorities as needed.
• Provided excellent customer service while maintaining professional vigilance.
• Enforced property rules and supported a secure, orderly environment.

Unarmed Security Guard at Skylar Security (2019-06 – 2022-09)

• Patrolled assigned areas to maintain safety and prevent unauthorized access, theft, and disturbances.
• Monitored surveillance cameras, alarms, and entry points to ensure secure facility operations.
• Responded promptly to incidents, emergencies, and suspicious activity.
• Completed detailed daily activity logs and incident reports with accuracy and professionalism.
• Provided customer service to visitors and staff while enforcing property rules and regulations.
• Assisted with crowd control during high-traffic periods.
• Communicated effectively with team members to report hazards or safety concerns.

Quality Control Inspector at Flowers Bakery (2022-04 – 2022-12)

• Inspected incoming and outgoing products for accuracy and quality.
• Performed visual and non-destructive testing per company standards.
• Collaborated with production teams to uphold and improve quality standards.
• Documented discrepancies and assisted management with corrective actions.
• Conducted precise measurements and maintained detailed inspection records.

Warehouse Employee at Centennial Farms Dairy (2021-10 – 2022-10)

• Picked, packed, labeled, and prepared orders for shipment.
• Conducted inventory counts and maintained stock organization.
• Followed FIFO procedures and OSHA safety standards.
• Operated scanning devices to track inventory and shipments.
• Trained new employees on warehouse safety and efficiency.

Package Handler at UPS (2019-03 – 2020-04)

• Assembled, labeled, and loaded packages efficiently.
• Operated scanners for shipment tracking.
• Maintained conveyor workflow and cleared jams.
• Adhered to safety regulations in a fast-paced environment.

Warehouse Lead at Hood Container (2017-12 – 2018-06)

• Supervised daily warehouse operations and managed staff.
• Trained employees on safety and equipment use.
• Oversaw shipping, receiving, and handling processes.
• Ensured compliance with safety standards and record accuracy.

Warehouse Associate at Decluttr (2014-04 – 2015-10)

• Picked, packed, labeled, and shipped merchandise.
• Operated forklifts and pallet jacks safely.
• Managed inventory levels and conducted audits.

Cashier at McDonald's (2013-01 – 2014-11)

• Provided excellent customer service and accurate transactions.
• Handled cash, credit, and check payments.
• Supported store operations and customer satisfaction initiatives.

High School Diploma in Business & Technology – Cedar Grove High School (2010-05)