Quentin Burkes

Business development executive with more than 25 years of progressive leadership experience spanning financial services, commercial lending, banking, mortgage operations, business development, sales leadership, economic development, business incubation, consulting, and AI-driven operational strategy. Known for building high-performing teams, growing revenue, improving operational efficiency, and developing strategic partnerships across private industry, government, and nonprofit organizations. Combines executive leadership with deep expertise in lending, underwriting, audit, business consulting, economic development, CRM implementation, workflow automation, and organizational transformation.

Consistently recognized for exceeding production goals while developing scalable systems that improve performance and customer experience.

Founder & Principal Consultant at Burkes Financial (2009-01 – Present)

Provide strategic consulting to entrepreneurs, startups, nonprofit organizations, and established businesses seeking growth, financing, operational improvements, and AI implementation.

• Business funding strategy
• Commercial lending consulting
• AI workflow implementation
• Business development
• Grant readiness
• Financial consulting
• CRM development
• Operational consulting

Business Incubator Manager at The TED Center (2020-04 – 2026-06)

Lead Palm Beach County's business incubation initiatives supporting entrepreneurs, startups, and small businesses throughout the region.

• Assisted in launching more than 58 new businesses.
• Delivered over 109 entrepreneurial training programs.
• Counseled more than 637 entrepreneurs and small business owners.
• Developed AI-enabled business workflows that improved operational efficiency.
• Created educational programming covering funding, marketing, business planning, AI adoption, and operational growth.
• Built partnerships with banks, municipalities, nonprofit organizations, and economic development agencies.
• Managed reporting, compliance, and performance metrics for county-funded programs.

Call Center Consultant at Fortified Funding (2018-10 – 2020-02)

Developed and launched an offshore Merchant Cash Advance sales operation.

• Designed complete sales process.
• Built training curriculum.
• Hired and trained sales representatives.
• Recovered startup investment within approximately twenty days.
• Achieved a seven percent closing ratio during launch.

Sales Manager at BFS Capital (2017-12 – 2018-10)

Managed a team of fifteen ISO Relationship Managers responsible for nationwide commercial lending production.

• Achieved 111.7% of annual production goals.
• Increased sales productivity.
• Improved coaching and accountability.
• Developed sales strategies that increased funded volume.
• Managed hiring, coaching, and performance evaluations.

ISO Relationship Manager at BFS Capital (2016-04 – 2017-12)

Managed relationships with more than 170 Independent Sales Organizations throughout the United States.

• Ranked among the Top 10 percent nationally.
• Increased broker production.
• Worked closely with underwriting.
• Utilized Salesforce CRM extensively.
• Supported commercial financing initiatives nationwide.

Mortgage Underwriter & Auditor at Opus Capital Markets Consultants (2015-11 – 2016-06)

Performed forensic mortgage quality reviews and compliance audits for secondary market investors.

• Audited FHA
• VA
• Fannie Mae
• Freddie Mac portfolios
• Achieved a 94.9% quality score.
• Conducted underwriting compliance reviews.
• Identified documentation deficiencies prior to securitization.

Sales Consultant at Margate Lincoln Volvo (2014-12 – 2015-11)

Provided luxury automotive sales and financing solutions while consistently ranking among dealership sales leaders.

Owner at QB's Customs (2013-07 – Present)

Operate an automotive customization business specializing in vehicle upgrades, refinishing, fabrication, suspension, wheels, customer consultation, and project management.

Business Support Lead III at Bank of America (2013-01 – 2013-10)

Directed operational support functions during a major organizational transition while supervising large production teams.

Team Lead / Operations Manager at Bank of America (2011-06 – 2012-12)

Managed mortgage operations teams responsible for underwriting quality, workflow management, productivity, and employee development.

• Supervised approximately 85 employees.
• Led one of the highest-performing underwriting teams.
• Managed workflow, compliance, and quality assurance initiatives.

Mortgage Modification Underwriter at Bank of America (2009-09 – 2011-06)

Reviewed distressed mortgage files for federal modification programs while ensuring compliance with investor guidelines.

Mortgage Loan Officer / Senior Personal Banker at Bank of America (2007-05 – 2009-09)

Originated residential mortgage loans while advising customers on lending solutions, refinancing, and financial products.

• FHA
• VA
• Conventional
• Jumbo
• HELOC
• Refinance
• Purchase financing
• Relationship development
• Sales leadership

Account Executive at New Century Mortgage (2006-11 – 2007-04)

Managed mortgage broker relationships across the Southeast.

• Achieved 128% of funding goals.
• Expanded broker production.
• Increased territory performance.

Senior Loan Officer at Asset Direct Mortgage (2006-03 – 2006-11)

Originated residential mortgage loans while building referral relationships with real estate professionals and financial partners.

• Produced 176% of fee goals.
• Expanded referral network.
• Consistently exceeded sales expectations.

Sales Manager at Homeowners Loan Corporation (2004-01 – 2006-12)

Managed loan officers while overseeing recruiting, coaching, sales management, and production performance.

Section Manager at MBNA America (2001-01 – 2004-12)

Managed an eighteen-person banking operation responsible for customer service, financial products, quality assurance, and employee development.

Marketing and Speech Communications – Morris Brown College