Quoc Ngoc Vo
Datacenter Technician with background in system administration, facilities, and telecommunication
Talent
San Jose, CAMember since June 5, 2026
Infrastructure and Facilities operationsHardwareDocumentationAsset Management LoggingGenerator TestingLoad Bank TestingService Ticket SystemAuto Task ticket managementService Now Ticketing ManagementSystem administrationTelecommunicationPost install system integration testingReliability reportsVendor negotiationIP AssignmentsResponsible for Asset Management Logging/Tracking
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Infrastructure and Facilities operationsHardwareDocumentationAsset Management LoggingGenerator Testing
About
A seasoned Datacenter Technician with a background in system administration, facilities, and telecommunication. Areas of Expertise: Infrastructure and Facilities operations, hardware, and documentation
Experience
Datacenter Technician - Equinix - San Jose, CA
(2024-11)
- Work under limited supervision, both independently and within a team environment
- Work on ongoing projects
- Respond to safety and emergency situations and maintain a safe and secure work environment
- Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment
- Operate, perform maintenance and service repairs on critical Data Center systems (UPS, PDU, Diesel Generators, CRAH, ETC)
- Develop reliability reports to ensure availability and capacity targets are achieved and maintained with 100% uptime
- Complete PM/CDc
Critical Facility Engineer - Vantage DataCenter - Santa Clara, CA
(2023-02 - 2024-11)
- Work under limited supervision, both independently and within a team environment
- Manage multiple one-time and/or ongoing projects
- Respond to safety and emergency situations and maintain a safe and secure work environment
- Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment
- Operate, perform maintenance and service repairs on critical Data Center systems (UPS, PDU, Diesel Generators, CRAH, ETC)
- Develop reliability reports to ensure availability and capacity targets are achieved and maintained with 100% uptime
- Create/ Review required MOPs (Method of Procedure), SOPs (Standard Operating Procedures) and EOPs (Emergency Operating Procedures) to ensure all maintenance activities are performed in accordance to them
Data Center Operation Tech 2 (F) - Cyxtera - San Jose, CA
(2022-04 - 2023-04)
- Install Systems, Servers, Routers, Switch, etc..
- Generator Testing
- Responsible for cable connection, termination and troubleshooting (toning, tracing, etc..)
- Work with customer over Phone and email system to resolve issue (maintenance windows& Project)
- Service Ticket System
- Responsible for Asset Management Logging/Tracking
- Responsible for training Tech 1 and build team members
- Responsible for customer Build out and decom
Data Center Operation Engineer - Element Critical - Sunnyvale, CA
(2020-05 - 2022-04)
- Install Systems, Servers, Routers, Switch, etc..
- Monitor and support site: Uptime, Power consumption, Network connectivity, and Facilities (Enteliweb, Trendpoint ect…)
- DataCenter mapping which includes power, network, access point, etc...
- Generator Testing & Load Bank Testing
- Responsible for cable connection, termination and troubleshooting (toning, tracing, etc..)
- Work with customer over Phone and email system to resolve issue (maintenance windows& Project)
Data Center Operation Engineer - INAP CORPORATION - Santa Clara, CA
(2019-01 - 2020-05)
- Install Systems, Servers, Routers, Switch, etc..
- Monitor SJE011 & SJE014 site: Uptime, Power consumption, Network connectivity, and Facilities (Alerton, Web Control, Ubersmith, EFT, JACE, Cross Connect Matrix ect…)
- Control/Manage Badge Access and Camera Software with Ccure 9000
- 3rd party vendor negotiation and high-tier troubleshooting.
- Server software and hardware upgrades
- Responsible for cable connection, termination and troubleshooting (toning, tracing, etc..)
- Generator Testing
- Work with customer over Phone and email system to resolve issue (maintenance windows & Project)
Datacenter Technician - zColo - Santa Clara, CA
(2017-11 - 2019-01)
- Server Upgrade (OS and Hardware)
- Use toner and fluke device to test all cable run
- Responsible for all cable run and cabling
- Run monthly generator test
- Check and create all MOP for all procedure in Datacenter
- Work with vendor and facility led's on all project
- Work with customer through ticket system, phone and in person
- Log all delivery and maintain record of all asset
- Systems, Servers, Routers, and Switch Installs
- Create ticket for access, work and tour ect.
System Support Engineer - ESG/ Hitachi Vantara - Santa Clara, CA
(2014-06 - 2017-11)
- Systems, Servers, Routers, and Switch Installs
- Post install system integration testing (software and hardware)
- Run Lan, Fibers, and Fiber trunk
- Cable Tracing and Removal of Lan, Fibers, and Fiber Trunks
- IP Assignments for IPDUs and Systems
- Monitor/Report Database Records For: IPDUs and Systems (Sentry)
Skills
facilitiesand telecommunication
