R McG

Business Analyst with experience in operations support, process coordination, documentation, and customer service. Backed by a Business Analytics Science Certificate and hands-on work in SQL, Excel, Tableau, dashboard development, reporting, and data storytelling to support business decisions.

Court Services Officer I at Superior Court Clerk's Office (2019-01 – 2020-08)

• Supported high-volume public service operations while maintaining accurate records, service requests, and case-related information.
• Coordinated daily workflows, mentored new staff, documented processes, and contributed to backlog reduction and process improvement.

Judiciary Clerk 2 at Warren County Superior Court (2018-06 – 2018-12)

• Managed front-desk inquiries, mail processing, and detailed data entry while supporting office workflow in a fast-paced environment.
• Maintained accurate records and administrative documentation across public-facing service functions.

Licensed Insurance Agent at The Hartford (2015-06 – 2016-06)

• Delivered timely client support while managing multiple cases, maintaining documentation accuracy, and communicating clear next steps.

Credit Advisor at Dunn & Bradstreet CC (2012-07 – 2015-05)

• Researched client issues, answered credit-related questions, and documented outcomes in a high-volume support setting.

Bachelor of Science in Business Administration – Kutztown University (2010)

Associate of Science in Business Administration – Lehigh Carbon Community College (2008)