Rachel Goldschein

Accomplished property management and community operations leader with 20+ years of experience across luxury multifamily, lease-up, multi-site management, sales, customer service, marketing, vendor relations, budgeting, and resident engagement. Proven ability to lead teams, use sales processes and performance metrics to drive results, improve resident satisfaction, control expenses, and create lifestyle-driven communities. Strong event planning and community programming background.

Event Planner & Decorator - Self-Employed | Gold Events by Rachel - Atlanta, GA

(2022-03)

• Build trusted client relationships by understanding objectives, budgets, and expectations and executing events from concept through day-of management.
• Manage client and vendor relationships, negotiate services, coordinate logistics, and maintain budgets while delivering high-touch customer experiences.
• Develop community-focused events and programming that drive engagement, connection, and repeat business.

Community Manager - Camden Property Trust - Atlanta, GA

(2021-08 - 2022-09)

• Managed 13 garden-style buildings in Kennesaw, Georgia, maintaining 97% occupancy.
• Improved online reviews by 1 point and internal survey results by 20 points through focused customer service and resident engagement.
• Increased renewal rates through strong resident relationships while maximizing revenue and maintaining expense controls.
• Trained and coached team members in their respective roles to improve productivity and service delivery.

Community Manager - Carroll Management - Atlanta, GA

(2019-10 - 2020-08)

• Managed a 278-unit mid-rise luxury lease-up community with a seven-person team.
• Improved occupancy from 85% to 91% within six weeks through focused leasing strategy and team execution.
• Used leasing activity, traffic, conversion, and resident feedback to identify trends and drive performance.

Multi-Site Community Manager / Lease-Up Community Manager - Gables Residential - Atlanta, GA / Aventura, FL

(2016-03 - 2019-10)

• Managed multiple Gables communities and served as a Multi-Site Community Manager, overseeing operations, staffing, customer service, sales, budgets, vendors, and property performance across sites.
• Managed a 438-unit portfolio across 19 buildings and 48 acres with a nine-person team; exceeded budgeted YTD rental revenue by 9%, NOI by 4.2%, and decreased expenses by 2.75%.
• Recognized by senior leadership and graduated from the Gables Leadership Program.
• Led lease-up operations for a 400-unit mixed-use luxury resort-style community with 27 buildings and retail space, including amenity programming and resident experience initiatives.
• Pre-leased 75% of available inventory prior to opening; coordinated tours, events, community involvement, and marketing efforts.
• Presented trends and performance updates to investors and senior management and participated in weekly leasing calls with senior leadership.

Regional Marketing Representative - Pollo Tropical Restaurant Group - Greater Atlanta / Tennessee

(2011-08 - 2014-05)

• Researched social media outlets and publications and identified events and community opportunities to promote the brand.
• Represented the company at social meetings, events, nonprofit organizations, school and university fairs, and community festivals.
• Supervised brand ambassadors, coordinated booths, engaged customers through activities and games, and educated customers about the brand.

Certification - Planning & Event - Kennesaw State University

Graduate - Gables Leadership Program - Gables Residential