Rachel Hurst

Operations manager with 7 years leading high-volume retail operations at lululemon and Alo Yoga, including operational launches of two new sites. Recently managed a 45-person team and inventory of up to 28,000 units at a $14M location. Data-driven approach to labor planning, productivity, and people development.

Operations Manager - Alo Yoga - Charleston, SC

(2026-04 - 2026-08)

• Selected to lead operations for a new store opening (NSO); built the site's inventory, fulfillment, labor-planning, and KPI tracking systems from the ground up for a location projected at $14M in annual sales.
• Manage a 45-person team across hiring, onboarding, scheduling, coaching, and performance management.
• Own inventory control for 16,000–28,000 units, flexing processes and labor plans to seasonal volume.
• Analyze sales and productivity metrics daily to allocate labor and drive operational decisions.

Assistant Manager, Operations - lululemon - Wilmington, NC

(2025-01 - 2026-12)

• Joined the launch team for a new store; raised inventory accuracy from 94% to 99.2% by redesigning inbound/outbound product-handling processes and enrolling the full team in the new systems.
• Owned store P&L, labor budget, and operational performance while leading cross-functional partnerships with corporate teams and third-party vendors to achieve financial and operational objectives.
• Administered payroll and scheduling for the store (ADP, Dayforce) and applying HR policy in performance conversations.
• Led hiring, onboarding, and KPI-driven coaching to improve execution and guest experience.

Product Operations Lead - lululemon - Newport Beach, CA

(2023-01 - 2024-12)

• Directed product operations for a high-volume store with a 120-person team and 28,000-unit inventory: replenishment, product flow, merchandising execution, and floor sets.
• Implemented process improvements that increased execution consistency and inventory accuracy.

Educator → Key Leader → Product Ops Educator - lululemon - CA

(2019-01 - 2022-12)

• Promoted from frontline to supervisory and product-operations roles while completing a bachelor's degree.

Lacrosse Coach - Verve Lacrosse & Henry M. Gunn High School - Palo Alto / San Jose, CA

(2020-01 - 2022-12)

• Head coach of JV girls' lacrosse and assistant varsity coach at Gunn High School; club head coach at Verve, leading up to two teams of 28 athletes: practice planning, game management, parent communication, and player development.

Bachelor of Arts - San Diego State University (2023-12)