Rachel Miller

Mechanical Engineer.

Siemens Healthineers, Tarrytown, NY Technical Support Engineer May 2020- Present

• Deliver third level problem management support to Siemens Healthcare Regional Units and business partners worldwide for Atellica Solutions, Chemistry and Immunoassay modules
• Manage complex technical escalations and perform investigations to identify potential product issues
• Document and disseminate technical information to Atellica Solutions support teams
• Support business areas and provide feedback to improve quality and performance of existing products
• Act as Key User for recently implemented escalation management tool supporting 10+ users during transition

Intern June 2019- May 2020

• Designed flagpoles and light posts using Autodesk Inventor
• Drafted custom designed products based on client specifications 
• Engaged clients to ensure accuracy of design features and assisted senior engineers on larger scale projects

• Developed a set of mathematical models to predict the pressure requirements for single use bioprocess systems
• Conducted pressure testing in lab environment
• Composed a detailed project report upon completion of testing

University of Delaware, Newark, DE June 2019

Bachelor of Mechanical Engineering, Minor in Biomechanics

Presidential Scholarship Recipient, Dean’s List