Rachel Pinion

Experienced, dedicated healthcare professional with more than 20 years in the healthcare field. Strong track record of quickly learning and adapting in new and complex situations. Eager to leverage a diverse and engaging professional setting. I am committed to lifelong learning and personal development.

Business office float and Medical Records coordinator at Andrews Institute Ambulatory Surgery Center (2024-10 – 2026-09)

• Maintained medical charts for the facility by auditing and correcting any issues within the chart
• Communicated with physicians and staff regarding patient information
• Communicated with patients regarding their medical records request

Service Representative at Kinex Medical (2023-08 – 2024-10)

• Deliver and educate patients on how to operate medical equipment
• Managed and created my schedule based off patient’s needs and physician orders

Durable Medical Equipment Manager at Bienville Orthopedic Specialists (2021-06 – 2023-07)

• Managing and creating schedules for 7 to 11 DME technicians
• Communicating with physicians regarding new inventory and price changes
• Educate physicians on new Medicare guidelines, commercial insurance reimbursement rates and Worker’s compensation reimbursement guidelines
• Trained and mentored staff in all inventory processes per standard operating procedures
• Maintained proper inventory par levels and stock count
• Communicated with CFO and billing manager weekly for Medicare approval/denial rates, commercial insurance approval and denial rates and billing issues
• Facilitated with the fulfillment of outside orders with respective sales representatives
• Communicated with other managers on staffing needs and scheduling

Durable Medical Equipment Technician at Bienville Orthopedic Specialists (2010-03 – 2021-06)

• Fabrication, apply and removal of an array of splints, casts and other orthopedic devices.
• Properly fitting braces and provided patient instruction.
• Assist orthopedic physicians with fracture manipulations and molding for splinting and casting.
• Educated patients with regards to cast care, signs and systems of complications resulting from circulatory compromise.
• Scan and fit custom orthotics.
• Ordering of medical supplies and DME equipment through outside medical services for 5 clinic locations using an electronic inventory program.
• Work within EHR efficiently and correctly.
• Successfully train new hires in casting and bracing techniques.
• Schedule patients for follow-up appointments as necessary.
• Completed inventory checks of all stock and supplies for each location.

Medical Assistant at Bienville Orthopedic Specialists (2006-10 – 2010-03)

• Prepared treatment rooms for patient examinations in accordance with health and safety compliance.
• Accurately obtained patient vital signs, documenting patient health information, history and medication in the EHR.
• Properly cleaned and sterilized medical instruments using Autoclave and disposing contaminated supplies.
• Provide assistance to orthopedic physicians with patient examination and treatment procedures.
• Performed dressing changings and suture removal.
• Scheduled patients for follow-up appointments.
• Ordered and maintained medical supplies, office supplies and equipment for each office location.

Bachelor of Science in Psychology – The University of Southern Mississippi (2000)

Associate of Science in Psychology – Mississippi Gulf Coast Community College (1998)