Rachel Sanchez

Healthcare analytics and program/product delivery leader with 18 years of progressive experience across healthcare operations, benefits, IT, data governance, business intelligence, and enterprise transformation. PMP, PMI-ACP, and Lean Six Sigma Black Belt with experience translating business and clinical needs into roadmaps, requirements, dashboards, analytics solutions, data-governance capabilities, and technology-enabled improvements. Proven success leading cross-functional teams through Agile delivery, aligning priorities with business strategy, and serving as a liaison among executives, clinical leaders, operations, IT, data teams, and vendors.

Data-driven and customer-focused, with experience developing executive reporting and KPIs, improving healthcare workflows, and delivering measurable operational outcomes.

Project Management Supervisor at Child Care Resource Center (2024-11 – 2025-11)

• Led high-visibility enterprise technology and operational initiatives across HR, IT, operations, facilities, finance, and business services.
• Translated stakeholder needs and business objectives into requirements, priorities, delivery plans, and technology-enabled process improvements.
• Led HRIS and operational technology initiatives from requirements and process design through implementation, adoption, and ongoing improvement.
• Managed portfolio priorities, resources, risks, dependencies, budgets, and delivery while advising senior leaders on sequencing and trade-offs.
• Partnered across business and technology teams to maintain stakeholder engagement, resolve issues, and align solutions with organizational strategy.
• Developed and presented executive reporting on progress, performance, risks, dependencies, resource needs, and decision recommendations.
• Applied Agile/Waterfall, Jira, PMP, and Lean Six Sigma practices to strengthen delivery and complete projects 15% under budget.

Manager of IT Projects at Kern Medical (2022-03 – 2024-03)

• Directed healthcare IT, clinical, operational, and data-driven transformation initiatives across multiple concurrent workstreams.
• Served as a key liaison among executives, clinical leaders, operations, IT, and vendors to translate business needs into requirements, technology solutions, and implementation priorities.
• Led enterprise technology transformations, including EHR upgrades, from planning and requirements through implementation, operational readiness, and adoption.
• Developed and presented executive dashboards, KPIs, and performance reporting to support data-driven operational and strategic decisions.
• Managed cross-functional teams, resources, risks, dependencies, and competing priorities across complex healthcare initiatives.
• Led Agile/Scrum delivery through sprint planning, stand-ups, backlog management, issue resolution, and Jira-based tracking.
• Managed technology vendors, implementations, contracts, and issue resolution while maintaining alignment with business and clinical stakeholders.

Senior Data Governance Consultant (Part-time contract concurrent with Kern Medical position) at SolluCIO (2022-05 – 2022-07)

Client: PriMed Management Consulting Services — Governance Manager (Client-Side Function)

• Partnered with clinical, operational, administrative, and technology stakeholders to establish an enterprise healthcare data-governance operating model.
• Facilitated cross-functional working sessions to align stakeholders on data-quality expectations, metadata standards, governance processes, decision rights, and implementation priorities.
• Developed a data-governance roadmap and operating model supporting scalable data-catalog, data-quality, and analytics capabilities.

Senior Data Governance Consultant (Contract) at SolluCIO Global (2021-10 – 2022-03)

Client: Accelerant Holdings — Collibra Consultant (Client-Side Function)

• Implemented Collibra data-intelligence capabilities, including workflows, data lineage, metadata structures, and enterprise data domains.
• Partnered with the Chief Data Officer and governance leadership to define standards, terminology, catalog structure, and scalable data-governance practices.
• Collaborated across data, IT, and operations teams to support adoption, resolve governance needs, and align enterprise data capabilities.
• Mentored analysts and project managers on data-governance processes and platform practices.
• Contributed to Accelerant Holdings' Collibra Excellence Award recognition.

Data Intelligence & PMO Support Consultant at Independent Consultant (2020-11 – 2021-11)

• Modernized analytics, dashboards, and executive reporting to improve usability, consistency, and data-driven decision support.
• Partnered across analytics and operational teams to align KPIs, reporting requirements, workflows, and governance structures.
• Redesigned dashboards and reporting processes to improve consistency and stakeholder usability.
• Developed modernization recommendations that reduced duplicative processes and supported retirement of legacy systems.

Business Process & Data Analyst (Progressively Promoted) at Motion Picture Industry Pension & Health Plans (2014-07 – 2020-10)

• Led healthcare data, analytics, business intelligence, process improvement, and project initiatives across health plan, claims, appeals, pension, and benefits operations.
• Built a multi-year data-governance strategy spanning master data management, data catalog capabilities, metadata standards, and retention policies.
• Developed enterprise dashboards, analytics, KPI tools, and executive reporting supporting operational oversight, strategic planning, and data-driven decision-making.
• Modernized digitization, data, and workflow processes to improve compliance, data access, efficiency, quality, and healthcare service delivery.
• Partnered across business, operations, analytics, and technology teams to align reporting needs, data definitions, workflows, and improvement priorities.
• Trained and mentored analysts and emerging project leaders, strengthening analytics, data-governance, and project-delivery capabilities.
• Delivered measurable improvements that reduced retirement processing time by 35%, errors by 20%, and claim processing time by 50% while improving accuracy.

Owner & Operations Manager at American Orthodontic Models (2011-11 – 2016-06)

• Owned day-to-day business operations including staffing, production workflow, scheduling, quality control, budgeting, vendor management, pricing, and resource allocation.
• Led and developed a team of up to 15 employees, establishing training, capacity planning, performance standards, and accountability.
• Managed relationships with 30+ orthodontic practices, coordinating service delivery, resolving operational issues, and maintaining quality and turnaround standards.

Receptionist → Sales Manager at Foothill Painting Company, Inc. (2007 – 2014)

Computer Sales Representative → Supervisor at Fry's Electronics (2005 – 2007)

Master of Business Administration in MBA – California State University, Monterey Bay (2027-05)

Graduate Certificate in Business Administration in GCBA – California State University, Northridge (2020-05)

Bachelor of Arts in Anthropology – California State University, Long Beach (2016-01)