Rachelle Garcia

Customer-focused professional with more than 10 years of experience in public service, healthcare support, banking operations, human resources, and administration. Skilled in written communication, confidential documentation, data entry, billing support, conflict resolution, and handling high-volume responsibilities accurately. Known for remaining calm during difficult interactions, listening carefully, protecting sensitive information, and learning new systems quickly.

Prepared to support customers through remote, text-based communication while working independently and meeting quality and productivity expectations.

Personal Care Aide at Brooklyn Boulevard ALP LHCSA (2025-11 – Present)

• Provide dependable one-on-one support while communicating compassionately with clients, families, and care team members.
• Document observations, services, and changes accurately while protecting client privacy and confidentiality.
• Work independently, organize daily responsibilities, and respond calmly to concerns or changing needs.
• Build trust through patience, active listening, professionalism, and respectful customer service.

Correction Officer at New York City Department of Correction (2017-06 – 2025-09)

• Communicated clearly with individuals from diverse backgrounds and resolved high-pressure concerns through active listening, professionalism, and de-escalation.
• Prepared detailed incident reports, daily logs, and confidential documentation with accuracy and attention to policy requirements.
• Supervised approximately 50 individuals in a Mental Observation Unit alongside a five-member staff team and coordinated with medical and mental health professionals.
• Managed multiple urgent priorities, followed strict procedures, and made sound decisions while maintaining composure.
• Answered questions, explained rules and procedures, scheduled assignments and services, and documented follow-up actions.

Administrative Assistant at Worldnet Shipping USA (2015-12 – 2017-06)

• Managed billing for import and export departments and reviewed account information for completeness and accuracy.
• Created an improved spreadsheet format for major-account billing, increasing consistency and organization.
• Supported the HR manager with I-9 documentation, onboarding, employee status changes, and benefits administration.
• Learned Peachtree accounting software and helped lead staff through implementation of the Concur expense system.
• Handled email correspondence, document processing, data entry, and follow-up with internal departments.

Office Assistant at Molloy University - Continuing Education (2015-08 – 2016-01)

• Provided administrative and clerical support, including mailing, scanning, faxing, copying, and document preparation.
• Assisted part-time faculty with orientation, paperwork, account setup, and technical support for academic reporting.
• Maintained organized electronic and paper filing systems and responded to routine office questions.

Human Resources Assistant Intern at Molloy University (2015-01 – 2015-05)

• Created, organized, and maintained confidential employee files and verified I-9 documentation.
• Posted and updated online job openings, answered email inquiries, and screened applications and resumes.
• Sorted and distributed incoming and outgoing mail and improved document-filing procedures.
• Supported recruitment and protected sensitive human resources information.

Lead Teller / Operations Leader at Wells Fargo Bank (2010-12 – 2014-03)

• Led daily teller operations while delivering professional service and resolving customer account concerns.
• Ensured compliance with banking procedures, security standards, and audit requirements.
• Trained and coached staff, prepared schedules, supported performance evaluations, and participated in hiring processes.
• Helped prepare the branch for successful annual audits and joined daily operational conference calls with leadership.

Bachelor of Science in Psychology – Molloy University

Advanced Certificate in Human Resources Management – Molloy University