Rafael Alén

I aim to contribute to the growth and development of your company by sharing knowledge and experience, achieving guest satisfaction and company profitability. I seek a challenging work environment to develop my career.

Banquet Captain at Fontainebleau Miami (2024-03 – 2026-03)

Supervise banquet events, ensuring efficient execution of setup, service, and breakdown aligned with hotel standards.

• Supervise banquet events, ensuring efficient execution of setup, service, and breakdown aligned with hotel standards.
• Act as liaison between kitchen staff, event planners, and service team to ensure exceptional guest experiences.
• Train and lead banquet staff in service techniques, event timing, and Forbes-level hospitality standards.
• Adapt to changing timelines and guest needs to maintain smooth operations during high-volume functions.
• Monitor inventory, assist in scheduling, and support departmental goals for cost control and guest satisfaction.

Server at Klaw Miami (2022-06 – 2024-03)

Provided excellent customer service to ensure satisfaction and assisted in training new servers.

• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Monitored the dining room for cleanliness and proper setup.
• Performed opening and closing duties, such as setting up the dining area and restocking supplies.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Checked identification to verify the legal age for alcohol purchases.

Lead at Setai Miami Beach (2021-04 – 2022-06)

Handled cash and credit card transactions using POS system and maintained accurate drawer count.

• Handled cash and credit card transactions using POS system and maintained accurate drawer count.
• Opened and served wine, beer, and cocktails to verified-age customers.
• Learned names and preferences of regular guests to build loyalty.
• Upheld high sanitation and safety standards while delivering and serving food.
• Offered guests dietary and allergy information to meet special requirements.
• Guest engagement, menu knowledge, and Forbes standards implementation.

Food and Beverage Manager at Soho Beach House (2017-11 – 2021-03)

Implemented and enforced SOPs resulting in increased employee motivation and guest satisfaction.

• Implemented and enforced SOPs resulting in increased employee motivation and guest satisfaction.
• Maintained food and bar inventory to meet customer demand and budget goals.
• Oversaw outlet operations to meet cleanliness, service, and cost standards.
• Developed staff work schedules and monitored labor costs against budget.

Associate of Arts in Culinary Arts – Escuela Hotelera de San Juan (2003-06)