Rafael Contreras

Dedicated and adaptable professional with extensive customer service experience in fast-paced environments. Proven ability to manage multiple tasks, train new team members, and maintain high standards, as demonstrated in roles at Shake Shack and Uniqlo. Skilled in guest relations, package handling, and maintaining seamless operations.

CROSS TRAINER at SHAKE SHACK (2023-09 – 2026-02)

• Maintained high standards in fast-paced environments.
• Certified in all stations, demonstrating the ability to multitask effectively.
• Acquired foundational knowledge of food safety protocols and shift procedures.
• Skillfully trained new team members across all operational stations.
• Facilitated seamless operations through effective communication with managers and colleagues.
• Adapted to diverse work environments across SHAKE SHACK WILLIAMSBURG, SHAKE SHACK SUNNYSIDE, and SHAKE SHACK BEDSTUV locations.
• Contributed to successful execution of special events, including Dumbo Drop and New York Liberty's Brooklyn Dribble.

SALES ASSOCIATE at UNIQLO (2026-02 – 2026-07)

• Maintained consistent communication with Supervisors and Managers regarding daily operations.
• Assisted management and fellow associates in the setup, stocking, and opening of a new Uniqlo location.
• Delivered exceptional customer service by providing personalized recommendations, guidance, and detailed product information.
• Ensured a smooth and positive shopping experience for customers across the sales floor, fitting rooms, and cash wrap.
• Completed a variety of tasks efficiently and within designated timeframes.
• Thrived in fast-paced settings while upholding high standards at UNIQLO SOHO and UNIQLO BRYANT PARK.

High School Diploma – Franklin Delano Roosevelt HS (2019-09 – 2023-06)