Angelyn Lora

Patient-focused administrative and customer service professional with experience in mobile phlebotomy scheduling, patient coordination, front-desk operations, banking, and team supervision. Skilled in coordinating high-volume appointments, communicating with patients and healthcare professionals, resolving scheduling issues, maintaining accurate records, and supporting efficient daily operations. Currently pursuing an AAS in Radiologic Technology, with a strong interest in healthcare administration and patient-centered service.

Patient Coordinator at Biocare Services (2026-04 – Present)

• Coordinate high-volume mobile phlebotomy appointments based on patient needs, location, urgency, and technician availability.
• Manage daily phlebotomist schedules and routes to support efficient operations and timely patient visits.
• Communicate with patients, phlebotomists, healthcare providers, and laboratories to coordinate services and resolve scheduling issues.
• Confirm appointments, verify patient information and service requirements, and provide pre-appointment instructions.
• Handle cancellations, rescheduling, missed appointments, delays, and last-minute scheduling requests.
• Maintain accurate patient and appointment records while protecting confidential health information.
• Prioritize time-sensitive laboratory orders and coordinate services according to patient and provider requirements.
• Monitor appointment status and follow up on incomplete or delayed visits to support timely service completion.
• Resolve patient concerns and scheduling conflicts professionally while maintaining a patient-centered experience.
• Use scheduling, communication, and electronic record systems to document appointments and track service completion.
• Manage a high volume of calls and scheduling requests while maintaining accuracy, efficiency, and professionalism.

Receptionist at Swiss Post Solutions (2025-07 – 2026-03)

• Greeted and assisted guests, clients, and visitors while providing a professional and welcoming first impression.
• Managed calls, appointments, and front-desk operations to support smooth daily workflows.
• Coordinated mail, deliveries, and office supplies while maintaining confidentiality and compliance.
• Provided concierge services including reservations, travel arrangements, and local recommendations to enhance guest satisfaction.

Customer Service at Capital One (2022-08 – 2024-11)

• Assisted customers with transactions while maintaining accuracy, compliance, and a high standard of service.
• Trained new employees to strengthen service quality and support team performance.
• Supported branch operations and workflow efficiency across daily customer-facing activities.
• Identified and reported potential fraud to help protect customers and maintain account security.
• Educated customers on financial products and services based on individual needs.
• Conducted audits of cash transactions to maintain accuracy, compliance, and operational controls.
• Served as a point of contact for escalated issues and collaborated with legal, operations, and risk teams to facilitate solutions.

Call Center Supervisor at Global Connections Inc. of America (2021-02 – 2022-08)

• Led a team of 16 employees handling approximately 300–400 inbound calls daily, supporting productivity and service quality.
• Conducted interim and annual performance reviews to improve employee performance and customer service.
• Facilitated the recruitment process and supported staffing and team development.
• Resolved customer complaints and escalations while working to improve satisfaction.
• Oversaw timecard processes to support accurate payroll submissions and compliance.
• Used Excel to track employee performance, schedules, and productivity against departmental goals.

Customer Service Representative at Community Financial Services Corporation (2020-01 – 2021-02)

• Built customer relationships and resolved service issues efficiently to support customer satisfaction.
• Managed cash flow and financial instruments while maintaining transaction accuracy.
• Processed deposits and withdrawals, maintained records, and balanced daily transactions.
• Identified and corrected transaction errors to improve financial accuracy.
• Promoted financial products and tailored recommendations to customer needs.

AAS in Radiologic Technology – Bronx Community College