Rafael Rouvier

Customer-focused professional with more than 15 years of experience assisting individuals and organizations, managing sensitive documentation, coordinating communications, and providing solutions in highly regulated environments. Proven ability to build trust-based relationships, explain complex information clearly, and guide clients through administrative processes. Strong background in customer service, problem resolution, records management, appointment coordination, and client support.

Recognized for professionalism, attention to detail, empathy, and commitment to delivering exceptional service.

Native

Spanish speaker with intermediate English proficiency.

Legal Assistant at SMITH DOMINGUEZ, PLLC (2023-02 – 2023-11)

• Provided front-line customer service to clients in person, by phone, and through electronic communications.
• Assisted Spanish-speaking clients by explaining procedures, gathering required information, and helping them complete administrative processes.
• Collected, verified, and maintained confidential client information with a high degree of accuracy and professionalism.
• Responded to client inquiries, resolved concerns, and provided guidance regarding next steps and required documentation.
• Coordinated communications, appointments, and follow-up activities between clients and attorneys.
• Maintained organized digital and physical records while ensuring compliance with office procedures and confidentiality requirements.

Associate Attorney at TRAVIESO EVANS ARRIA RENGEL & PAZ (2007-02 – 2020-12)

• Advised and supported corporate and individual clients, identifying needs and providing practical solutions.
• Managed high volumes of client requests while maintaining exceptional service standards and meeting deadlines.
• Explained legal and administrative procedures in a clear and understandable manner.
• Prepared, reviewed, and processed documentation requiring strong attention to detail and accuracy.
• Maintained organized client records and confidential information in compliance with regulatory requirements.
• Built long-term client relationships through professionalism, responsiveness, and trust.

Associate Attorney at GUANIPA VILLALOBOS & ASOCIADOS (2006-02 – 2007-02)

• Provided direct client support and guidance regarding legal and administrative matters.
• Prepared and reviewed documentation ensuring compliance with procedural requirements.
• Supported administrative processes through detailed record management and follow-up.

Associate Reporter Lawyer at FIRST COURT OF ADMINISTRATIVE LAW (2004-09 – 2006-02)

• Prepared and reviewed official legal documents within a highly regulated public-sector environment.
• Managed confidential records and case files with accuracy and discretion.
• Ensured compliance with established policies, procedures, and regulatory standards.

Immigration Assistance Specialist – International Education Institute (2023)

Master's Degree in Constitutional Law – Universidad Católica Andrés Bello (2010)

Master's Degree in Corporate Law – Universidad Metropolitana (2009)

Master's Degree Coursework in Labor Law – Universidad Rafael Urdaneta

Diploma in Occupational Health & Safety Labor Law – Fundación Universitas & Venezuela's Bar (2007)