Raffiq Ahmed

Mainframe professional with 14 years of experience in batch scheduling, production support, and CICS system programming. Hands-on experience with CA-7, Control-M and OPC. Skilled in job scheduling, dependencies, triggers, calendar management, JCL troubleshooting, production monitoring, and DR/BCP support.

• Scheduled, modified, and monitored production batch jobs using CA-7, Control-M and OPC.
• Managed job dependencies, job triggers, dataset triggers, and scheduling requirements.
• Extensive experience in Calendar build and resolve activity.
• Executed ad-hoc jobs and handled production scheduling changes.
• Monitored critical batch workloads and resolved job failures, abends, and delays.
• Coordinated with application and business teams on production implementations and issues.
• Supported JCL changes, return-code handling, and temporary overrides.
• Managed job additions, modifications, and decommissioning.
• Participated in DR/BCP exercises and provided after-hours production support.
• Created runbooks, documented procedures, and mentored junior team members.
• Handled on-call during off business hours and holidays.
• Performed other duties as assigned.
• Installed and upgraded CICS regions and supported ISV products.
• Managed CICS resource definitions, NEWCOPY requests, and troubleshooting.
• Monitored CICS performance using SYSVIEW and supported application teams.

Master of Computer Applications - University of Madras

Bachelor of Science - Computer Science - The New College