Raheem 101
Technical Assistant
Talent
Fairfax, VAMember since June 28, 2026
Hardware TroubleshootingPC BuildingNetwork ConfigurationWindowsLinuxmacOSVirtualization (VMware, VirtualBox, Hyper-V)PythonHTMLCSSJavaScriptMicrosoft Office (Word, Excel, PowerPoint, Access)Technical SupportProblem SolvingDocumentationCustomer Service
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Hardware TroubleshootingPC BuildingNetwork ConfigurationWindowsLinux
About
Diagnosed and resolved technical issues on customer PCs running Microsoft Windows, including network connectivity problems, operating system updates, and driver installations Troubleshot and repaired hardware components including hard drives, GPUs, RAM, motherboards, and power supplies Built custom PCs, disassembled/reassembled desktops, and performed secure data backups for customers
Experience
Technical Assistant - 911 Express Tech - Elizabethtown, KY
(2024-05 - 2024-08)
- Diagnosed and resolved technical issues on customer PCs running Microsoft Windows, including network connectivity problems, operating system updates, and driver installations
- Troubleshot and repaired hardware components including hard drives, GPUs, RAM, motherboards, and power supplies
- Built custom PCs, disassembled/reassembled desktops, and performed secure data backups for customers
- Collaborated with the CEO to plan and schedule technical support operations
- Supported setup, troubleshooting, and maintenance of printers, laptops, desktops, and mobile devices
Education
Bachelor of Science - Computer Information Technology - Western Kentucky University (2021-01 - 2023-05)
Skills
Technical Assistant
