Rakim Singletary

Interest in a position where I can contribute my skills in data entry and remote customer service. With strong attention to detail, excellent communication abilities, and a commitment to accuracy, I bring both efficiency and reliability to every task I take on. In my past work, I have developed the ability to handle large volumes of information with precision, while also providing professional and timely support to customers in remote settings.

I pride myself on being an extremely hard worker, always motivated to meet deadlines, solve problems, and exceed expectations.

Customer Service Representative, Technical Support, Sales Representative - MCI REMOTE - Remote/Fayetteville

(2023-01)

• Handling inbound customer queries
• Troubleshooting technical issues

Administrative Office Assistant - SIMMONS TRANSPORT, LLC

(2022-01 - 2023-12)

Experience as a virtual assistant; Ensure satisfaction with internal and external clients.

• Communicate with customers via phone and/or email to schedule deliveries
• Complete and maintain accurate records
• Provide dispatching services
• Prepare and scan documents
• Manage calls in a systematic, personal, and organized manner
• Provide customer support through telephone calls, text, and chat
• Create, maintain, and enter information into database
• Updating paperwork, maintaining documents, and word processing

Technical Customer Service Representative - CONCENTRIX - Remote

(2021-01 - 2021-12)

• Communicate with customers via phone to assess and resolve their issues in a timely and efficient manner
• Collaborate with cross-functional departments and assist with identifying trends by recording customer feedback to determine the root cause
• Diagnose technical issues and assist customers with resolving various problems
• Performed highly complex troubleshooting of telephone and internet customer care issues (provisioning, switch related, and network related issues)
• Screened and handled email and telephone communications, escalating issues per guideline criteria
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Processing Technician - Biolife Plasma

Responsible for a wide range of tasks in a plasma donation center, including ensuring donor and product safety, maintaining equipment, and following strict sterile processing procedures during the collection and handling of plasma

Data Entry/Prescription Verification - 1-800 Contacts

Processing contact lens prescriptions by verifying them with customers and eye care providers, entering prescription information into digital systems, and communicating with customers via email, text, and sometimes phone to guide them through the verification process and resolve order issues

Merchandising/Stock Associate - Home Depot

• Unloading trucks
• Stocking Shelves
• Organizing merchandise to ensure store is prepared for customers

Bachelor's Degree - Cybersecurity - Fayetteville State University (2022-01)

High School Diploma - Cumberland Virtual Academy (2021-05)