Ralph Ebert

1403 Timber Lane

McAlester, OK 74501

Ralph Ebert – Cover Letter

Dear Hiring Manager,

I am seeking a dedicated and enthusiastic position as a Medical Courier Driver. I possess strong communication skills and demonstrate a commitment to client satisfaction. Moving to Dallas, TX in February 2025.

Key Abilities

• Document and update customer interactions in the system to ensure accurate records.
• Collaborate with internal departments (sales, technical support, etc.) to resolve complex customer issues.
• Identify and escalate issues that need further attention.
• Maintain a positive and friendly relationship with customers, fostering loyalty and retention.
• Stay up to date with product / service offerings, policies, and company updates.
• Professionalism skills.
• Critical thinking and problem resolution skills.
• Strong written communication skills.
• Strong problem resolution skills.

Key Qualifications:

• 3 bachelor’s degrees.
• Proven experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Ability to multitask and handle high-pressure situations.
• Proficiency with computer systems and basic office software.
• Positive attitude, team player, and adaptable to change.

Key Skills & Competencies:

• Customer-focused mindset with a passion for helping others.
• Active listening and empathy.
• Strong organizational skills and time management.
• Conflict resolution and de-escalation techniques.
• Ability to work independently and as part of a team.

Education - 1970-1980 U.S. Navy NESEP Program, Washington, D.C. Administered through the United States Naval Academy.

B.S., Business Administration

B.S., Telecommunications

B.S., Electrical Engineering

I am eager to discuss how my background, skills, and enthused commitment to operational excellence could be a valued asset to your team.

Please feel free to contact me to schedule a conversation at your earliest convenience.

Sincerely,

Ralph Ebert

Ralph Ebert

Experience

1966-1980 United States Navy

Master Chief Petty Officer

1980-1996 – Citicorp (Citibank) – St. Louis, MO

Director of Telecommunications

Responsible for all Telecom Operations and Functions in the continental United States.

1996-2006 - EDS / Xerox Mail Operation - Farmers Branch, TX

General Manager

Managed 200 employee “Print-to-Mail” operations for EDS / Xerox / Cushman-Wakefield. Responsible for all aspects of the operation, including shipping, receiving, warehousing, production, QC, logistics and facilities upkeep.

2006 - 2011 - Plumber / Site Foreman - Yarbrough Mechanical, Seven Points, TX

2011-2016 – Camera Ready Cosmetics - Dallas, TX

Director of Operations / HR (Stakeholder)

Responsible for all managers (7), operations, including production, manufacturing, shipping, receiving, warehousing, CS and audit, QC, logistics, facilities repair / upkeep. CEO responsibilities when the owner is not present. In charge of all HR responsibilities.

Oversee 25+ non-exempt employees. Manage the operation of all studio functions in absence of manager. Installed barcode system for all SKUs, saving 50% on pick, pack, shipping and receiving time. Consolidated all shipping with one vendor, saving the company $500K per year in shipping cost.

In the process of selecting a vendor to install ERP system for all departments.

2016-2023 – Auto Plus Dist. Center - Dallas, TX

Director of WH Operations

Responsible for all Inbound / Outbound shipments, Picking, ECOMM, Shipping, Returns, HazMat Program, Safety Program and Facilities Repair and Upkeep for a 250K sq. ft. facility. Dealing with customers daily to resolve problems and strengthen customer loyalty.

Total personnel responsibility: 150

2023-Present – AI Imports, Garland, TX

Senior Sales Manager – National Accounts – We provide product for ALL MAJOR Travel/Truck Stops in US.

Love’s, Road Ranger, Buc-ee’s, TA, etc. - 7 States / 100 locations

Education – 1970-1980 (United States Naval Academy) U.S. Navy NESEP Program, Washington, D.C.

B.S., Business Administration, B.S., Business Management and B.S., Telecommunications.

Personal Information

I am a non-smoker, non-drinker and non-narcotic user. In my prior life I have been a Registered Plumber and

ACR- Heating Technician. While on active duty with the military, I have partnered in several business ventures with my family. We established the first “Rent-to Own” multi-store (85) operation in our area. I have ventured into the operation of a multi-store “World Bazaar” outlet centers and Function Junction stores. I have been part-owner of a semi-pro hockey team. I grew up in a service/retail/operations environment and working on the family tobacco farm.

Also, a stakeholder in an e-commerce and stand alone, retail cosmetics firm (CRC).

2023-Present – AI Imports, Garland, TX

Senior Sales Manager – National Accounts – We provide product for ALL MAJOR Travel/Truck Stops in US.

Love’s, Road Ranger, Buc-ee’s, TA, etc. - 7 States / 100 locations