Ram Techbase

Data Center Technician with 5+ years of hands-on experience supporting enterprise and hyperscale data center environments, with a focus on rack and stack, structured cabling, server installation, and hardware break/fix. Hands-on experience with Dell iDRAC and HPE iLO for remote console access, server configuration, diagnostics, health checks, and firmware upgrades. Regularly replace and troubleshoot RAM, CPUs, storage drives, network adapters, line cards, and optics/transceivers.

Working knowledge of Windows and Linux administration, TCP/IP, VLANs, DNS, and DHCP. Work closely with remote Network and Systems Administrators on day-to-day server and switch requests, including cable replacement and rerouting, optics changes on server and switch ports, temporary rack and stack work, and connectivity checks using approved wiring diagrams and rack elevations. Experienced working in 24x7 data center operations while following MOPs, ESD and LOTO procedures, ticketing processes, and P0–P4 SLA requirements.

Data Center Technician at Equinix (2024-08 – Present)

• Worked closely with remote Network and Systems Administrators to troubleshoot server and network issues and handle day-to-day requests, including cable changes, optics replacement, port issues, and hardware upgrades.
• Racked, stacked, and cabled servers and network switches temporarily so remote teams could access the equipment for configuration, testing, and validation.
• Installed and routed Cat6A, OM4, OS2, and MPO/MTP cabling based on rack elevations, wiring diagrams, and data center labeling standards. Worked with Network Administrators during continuity testing to confirm connectivity.
• Troubleshot server and network hardware problems by checking cables, optics, ports, and individual components to help identify the source of failures.
• Replaced and installed RAM, CPUs, drives, power supplies, NICs, line cards, switches, and optics while following ESD requirements, approved MOPs, and data center procedures.
• Performed approved BIOS and firmware updates and used Dell iDRAC and HPE iLO for remote console access, hardware health checks, configuration, diagnostics, and post-maintenance validation.
• Worked with procurement teams and vendors to obtain replacement parts, install new components, and return defective hardware through the RMA process.
• Performed physical equipment inspections and inventory audits and updated asset information in DCIM and ServiceNow to keep hardware and consumable records accurate.

Data Center Operations Technician at Sify Technologies (2020-05 – 2023-06)

• Provided Tier 1/Tier 2 hands-on support in a 24x7 data center, handling rack and stack, server and network installations, cabling, hardware replacements, and break/fix troubleshooting.
• Supported Network Administrators with server and switch requests, including physical access, cable changes, hardware replacement, and connectivity checks.
• Installed and replaced RAM, CPUs, storage drives, network adapters, line cards, and optics/transceivers on Dell PowerEdge, HPE ProLiant, and Cisco equipment.
• Used Dell iDRAC and HPE iLO for remote console access, hardware monitoring, and diagnostics. Also performed BIOS and firmware updates, RAID configuration, and server IP configuration according to standard procedures.
• Installed and maintained copper and fiber cabling using approved wiring diagrams and rack elevations. Troubleshot Layer 1 problems by replacing or rerouting cables, changing connectors, and replacing optics.
• Handled RMA activities and coordinated defective hardware returns with vendors.
• Performed equipment inspections and inventory audits using DCIM and barcode tracking systems.
• Supported the deployment and decommissioning of 50+ server racks while maintaining data center safety and operational procedures.

Data Center Support Technician at CtrlS Datacentres (2019-07 – 2020-03)

• Provided hands-on support for server and network installations, rack and stack, cabling, break/fix work, and physical-layer troubleshooting in a 24x7 data center.
• Installed and cabled enterprise servers, SAN storage, and network equipment, including cable routing, dressing, and labeling.
• Assisted Network and Systems teams with equipment access, cabling changes, hardware replacements, connectivity testing, and troubleshooting.
• Replaced failed servers, network equipment, optics, and copper/fiber cables and helped identify faulty components through hardware diagnostics.
• Handled 50+ service requests per day through ticketing workflows while maintaining service records, asset information, and inventory checks.
• Followed ESD requirements and data center safety procedures while working on production equipment.

Master of Science in Data Analytics – Indiana Wesleyan University