Ramona Morris

Assisting patients with all ADLs, taking vitals, charting, etc. Scheduled appointments for patients, efficiently managing the appointment calendar Answered phone calls and responded to inquiries from patients, providing accurate information and excellent customer service

Hospital Concierge/ Patient Care Advocate/ CNA at Kentfield Rehab Hospital (2019-07 – 2026-04)

• Assisting patients with all ADLs, taking vitals, charting, etc.
• Scheduled appointments for patients, efficiently managing the appointment calendar
• Answered phone calls and responded to inquiries from patients, providing accurate information and excellent customer service
• Verified insurance coverage and obtained necessary authorizations for patient visits
• Maintained patient records by accurately updating personal information, medical history, and treatment plans
• Collaborated with medical staff to coordinate referrals to specialists or other healthcare facilities as needed
• Provided administrative support such as filing documents, organizing paperwork, and maintaining office supplies inventory
• Resolved patient concerns or complaints promptly and effectively to ensure high levels of satisfaction

CNA - Certified Nursing Assistant/Caregiver at Quality Elderly Care (2019-03 – 2019-07)

• Assisting patients with all ADLs, vital signs and weights.

Caregiver at Bayside Park Senior Living (2013-07 – 2019-05)

• Assisting residents with all ADLs, in memory care and Assisted living.

Caregiver at Aegis Assisted Living (2013-02 – 2014-04)

• Assisting residents with all ADLs in the memory care unit.

High school or equivalent